Today I was using my computer as usual, and Webroot suddenly threw up a "Infection found" message. I ran a scan and it found 2 rootkits, however, these two rootkits were registry keys that turned out belonged to Norton, and when Webroot tried to remove them (I see from the quarantine that it removed more than just the two that the realtime protection caught) Norton went absolutely crazy. Norton's auto protect failed and couldn't get turned back on by Norton's "Auto-fix" and in the Norton logs I see "unauthorized access blocked...C:Program FilesWebrootWRSA.exe". Norton also asked me to uninstall Webroot (which I have temporarily) but I have been loving Webroot and will probably re-install it, but I want to get this fixed so that I can run them both together. I know that the system is clean because it was a backup image that I had made after a completely clean installation of Windows just yesterday. Another thing I noticed is that after installing and even after uninstalling Webroot, the user account control warning does not dim the screen like it should. I know that's not really related to the conflict, but I thought I should mention it.
Also, I just purchased a full year's subscription to Webroot just 4 days ago, as such I would really like to get this fixed.
Please advise.
Thanks,
Shran
Best answer by Baldrick
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