Outlook 2016 Not Displaying Images After Fall Update Caused By Webroot

I have Outlook 2016 and the Fall Creators Update and I don't see any image issues. Maybe check the Trust Center within Outlook 2016.
 

 

 

Can anyone post some pictures? I don't have the issue. Also has anyone Submitted a Support Ticket?
 
Thanks,
 
Daniel

@ wrote:
Yes, rather strange both the Pcs I was having the problem with Outlook seem to have fixed themselves over the last couple of days, no problems with images mails at all now!

Very odd indeed as I never seen any issues. Glad yours is fixed!

@ I still see no issues so it can't be WSA but if you like Submit a Support Ticket and see what they say.

This is my settings and I see no issues.
 

 

 
And even from a reply email to this thread!
 
 

After the Fall Crators Update, I had the Outlook image problem, and I also had a problem with Roboform (password manager) syncing.  When I heard about disabling and then restarting Webroot to solve the Outlook image problem, I started doing the same to get Roboform to sync.  It worked.  I just came across this thread and the "uncheck the box" solution which people say fixes the image issue, so I have unchecked the box.  Unfortunately, I just had a Roboform sync failure and unchecking the box did not fix it - I had to shut down Webroot protection and then restart Webroot in order to sync.
 
EDIT: Just read the poet immediately below.  I have not rebooted, so that's likely my problem.

While I (and some of my other clients) have this problem with Outlook and images not displaying after Fall Creators Update (1709), some clients do not have Webroot, and are experiencing the problem.  
I would like to know what the root problem is...is it the iNetCache folder being "over-protected" by any AV, even Defender, or what?
 
While I use Webroot Secure Anywhere managed console for my clients and have changed the policy to not check modified files and folders, i'm not sure what to do for clients not using Webroot.
 
Update: As embarassing as it is, I have to say that the client with the "issue" that didn't have Webroot was just because the Trust Center setting was not changed.  I had become so sensitive to this Outlook problem I failed to check Trust Center on this non-Webroot PC.  So, as it stands, the systems I have seen the problem on have Webroot.

@ wrote:

@ wrote:
While I (and some of my other clients) have this problem with Outlook and images not displaying after Fall Creators Update (1709), some clients do not have Webroot, and are experiencing the problem.  
I would like to know what the root problem is...is it the iNetCache folder being "over-protected" by any AV, even Defender, or what?
 
While I use Webroot Secure Anywhere managed console for my clients and have changed the policy to not check modified files and folders, i'm not sure what to do for clients not using Webroot.

I did post that others are having the same issues and it would be best to ask at the Microsoft Community: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Outlook-2016-Not-Displaying-Images-After-Fall-Update-Caused-By/m-p/304509#M30727

I have updated my initial post to make some corrections.  :$

@ wrote:

What version number should we be looking for to know that the fix has been implemented?

Hi Lancorp,
Welcome to the Webroot Community.
 
The new version will be v9.0.18.44
 
Hope this info helps, ;)
BD

@ wrote:
When will this new 9.0.18.44 version be publicly available and be pushed out?  We are on a business deployed version and it is still listing the 9.0.18.34 version.

You should contact the Enterprise Support as they can Direct you correctly! https://www.webrootanywhere.com/servicewelcome.asp?SOURCE=ENTERPRISEWSA
 
or Call: https://tel:18662548400