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Community Leader

Password Reveal?

Hi!

 

I'm having the most rotten time in trying to get this new subscription in place correctly.  Can anyone tell me if it's possible to view your Master Webroot Password, MySecureAnywhere Password and their Security Codes as it now seems that they've been duplicated and I don't know which goes with what.

 

Ta, Loopy x

8 REPLIES
Bronze VIP

Re: Password Reveal?

Hi Linda,

 

If you using a new keycode you will have to contact Webroot support and tell them what you did and they can move your passwords from your old keycode to your new keycode. Webroot Customer Service so put the old keycode and the new one in the Ticket and just tell them to move them over!

 

HTH,

 

Daniel Smiley Wink

 


Daniel Bow.gif  “Truth is more of a stranger than fiction.” (Mark Twain)


 EPA.giforiginal (6).png   


original.png Microsoft® Windows Insider MVP - Windows Security beta_tester_transparent.png


Alienware 17R5 Laptop with the new i9-8950HK Processor Overclock-able to 5.0GHz - 2 Samsung 960 Pro PCIe NVMe M.2 512GB + 1 Samsung 860 Pro 512GB SSD's with 32GB of G.SKILL Ripjaws RAM and NVIDIA GTX 1080 GPU Overclocked. Windows 10 Pro for Workstations 1809 x64.

Community Leader

Re: Password Reveal?

No, it's not solved!

 

Sorry but, ...... I contacted support who promptly dissapeared and came back with a very long winded message which has got me totally baffled and lost!!! They said that I needed to back up my passwords, export them to a CSV file, and to add the new keycode - again - but now I'm being red flagged because it seems I've got duplicate Master passwords
and although according to the Webroot 'dashboard', the new keycode is already there and the product is working OK, it was nowhere to be seen on the console and I didn't have a drop-down any more to manage the keycodes! I'm not able to log on to the console. To say the very least I'm really miffed at the mess I've been left in; now, I might be totally wrong, but I'm feeling a little spooked as (although I realise they must have some form of remote access to help) the support team have now asked for my phone number so they can call me back to talk me through the process, but as that's the very kind of thing we're all warned NEVER to do I wonder what I'm supposed to do now! Sorry it's so long. I know I waffle.

Silver VIP

Re: Password Reveal?

Hi Linda,

Many years ago I was having trouble with Backup & Sync. Support asked for my phone number in the Support Ticket and they did a remote access to help solve my problem. I'm sure they will not look at any of your passwords, they may even show you how to reset your password after they are all done. I would ask on the phone what procedure they are going to do before they do it.


Dave


Silver VIP


 

Late 2015 5K 27" Mac, 4GHz i7, 16GB RAM, 1TB Fusion Drive, macOS Mojave, 10.14.2  

iMac Clone & Backup with SuperDuper / Time Machine / iCloud 

Windows 7 X 64, 3.4GHz i7, 10GB RAM, 1TB HD

Bronze VIP

Re: Password Reveal?


@LoopyLindawrote:

No, it's not solved!

 

Sorry but, ...... I contacted support who promptly dissapeared and came back with a very long winded message which has got me totally baffled and lost!!! They said that I needed to back up my passwords, export them to a CSV file, and to add the new keycode - again - but now I'm being red flagged because it seems I've got duplicate Master passwords
and although according to the Webroot 'dashboard', the new keycode is already there and the product is working OK, it was nowhere to be seen on the console and I didn't have a drop-down any more to manage the keycodes! I'm not able to log on to the console. To say the very least I'm really miffed at the mess I've been left in; now, I might be totally wrong, but I'm feeling a little spooked as (although I realise they must have some form of remote access to help) the support team have now asked for my phone number so they can call me back to talk me through the process, but as that's the very kind of thing we're all warned NEVER to do I wonder what I'm supposed to do now! Sorry it's so long. I know I waffle.


Sorry to hear Linda. Just to add what @ProTruckDriver said IMO they should of moved your passwords and info over to your new keycode so I will ping @freydrew or @akim to see if they can talk to support in your behalf and get it corrected for a long time special member like you! One of them should reply tomorrow when they come back online after the weekend.

 

Daniel

 


Daniel Bow.gif  “Truth is more of a stranger than fiction.” (Mark Twain)


 EPA.giforiginal (6).png   


original.png Microsoft® Windows Insider MVP - Windows Security beta_tester_transparent.png


Alienware 17R5 Laptop with the new i9-8950HK Processor Overclock-able to 5.0GHz - 2 Samsung 960 Pro PCIe NVMe M.2 512GB + 1 Samsung 860 Pro 512GB SSD's with 32GB of G.SKILL Ripjaws RAM and NVIDIA GTX 1080 GPU Overclocked. Windows 10 Pro for Workstations 1809 x64.

Community Leader

Re: Password Reveal?

Ahh thanks for that Dave, I'm wondering why it is that things can't just be eeeeasy! After all it's a 'like for like' product so you would think there'd be nothing to it, I dunno!!!! Smiley Happy LOL

Community Leader

Re: Password Reveal?

Aaawwww Heyyy! You're an absolute star Daniel luv!! * Smiley Happy Thanks a bundle!

Loopy.
Highlighted
Administrator

Re: Password Reveal?

Hi @LoopyLinda,

It looks like support is having trouble reaching you with the phone number they have. Please check the phone number in your ticket and they will be happy to call you and walk you through this. Thanks!


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Anna - Webroot Sr. Advocate Programs Manager
Frequent Voice

Re: Password Reveal?

Hi,

i am happy for you & happy that The Great Community help you,You're in good hands!