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Osiris
Posts: 5
Registered: ‎12-29-2012
Accepted Solution

Product Key Code for Secure Anywhere Invalid

Hi Everyone,

 

My Secure Anywhere was working just fine untill I upgraded to Windows 8; now, when I enter the product key code, it says to enter in a valid key code. It's the same one I used to first intall it 6 months ago and it's the same laptop. Any clues to what's happening? Thanks.

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TripleHelix
Posts: 5,399
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Registered: ‎02-03-2012

Re: Product Key Code for Secure Anywhere Invalid

Hello Osiris and Welcome to the Webroot Community Forums.

 

Did you try a clean reinstall? Uninstall reboot and download a fresh Copy or if your using the Best Buy version then install and be sure you have a copy of your keycode before doing so. If that doesn't work you can Submit a Support Ticket as it's still the Holidays and I'm not sure if MikeR will be online today as usual you can check later around 1:00PM EST if you don't get any reply things should be back to normal on Wednesday.

 

HTH,

 

TH

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Webroot® SecureAnywhere™ Internet Security Complete 2014 Beta Tester v8.0.4.70 on my main system Windows 7 Ultimate 64bit & on Win XP 32bit, Win Vista 32bit, Win 7 32bit, Win 8.1 Pro 32bit & 64bit all on VM's. 


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Expert Advisor
ProTruckDriver
Posts: 975
Registered: ‎02-03-2012

Re: Product Key Code for Secure Anywhere Invalid

Hello Osiris, Welcome to the Webroot Community Forum. :smileyhappy:

WEBROOT SecureAnywhere Complete. Beta Tester.

No Wait For Security Updates ~ It's Done In The "Cloud"

 

Expert Advisor


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MikeR
Posts: 1,639
Topics: 145
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Registered: ‎02-15-2012

Re: Product Key Code for Secure Anywhere Invalid

Please Send me a Private Message with the keycode you are trying to use and any other email addresses that are associated with your account so that I can investigate further.

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New Voice
Osiris
Posts: 5
Registered: ‎12-29-2012

Re: Product Key Code for Secure Anywhere Invalid

Hi Mike; private msg sent :smileywink:

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New Voice
Osiris
Posts: 5
Registered: ‎12-29-2012

Re: Product Key Code for Secure Anywhere Invalid

Hi TripleHelix,

 

Clean reinstall done, but it still says "enter valid product key code". It was purchased at Best Buy and the code is located inside the box; right next to me. I just don't understand. I msg Mike, so he will lool into it further. Thanks for the response man. 

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MikeR
Posts: 1,639
Topics: 145
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Solutions: 427
Registered: ‎02-15-2012

Re: Product Key Code for Secure Anywhere Invalid

[ Edited ]

Thanks for the PM Osiris.

 

The keycode you gave me was activated on 02/13/12. Best Buy subscriptions are activated upon purchase and this one will expire on 02/13/13. This keycode should still be valid until this expiration date and you will need to contact Best Buy Assurance for information about subscriptions purchased through them.

 

Best Buy Assurance: 866-861-4379

 

If you are interested, we have excellent Holiday Deals and a SecureAnywhere Antivirus subscription is only $9.99. I might be able to make up for the days lost as well. :smileyhappy:

 

I recommend going this route, but let me know what you would like to do.

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New Voice
Osiris
Posts: 5
Registered: ‎12-29-2012

Re: Product Key Code for Secure Anywhere Invalid

Thanks Mike for the quick response. I will go with the recommended route you suggested; the $9.99. Just let me know what I have to do regarding the lost days scenario. I'll look into it now :smileywink:

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New Voice
Osiris
Posts: 5
Registered: ‎12-29-2012

Re: Product Key Code for Secure Anywhere Invalid

Just got it. Now, I'm protected. Thanks again.

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MikeR
Posts: 1,639
Topics: 145
Kudos: 755
Solutions: 427
Registered: ‎02-15-2012

Re: Product Key Code for Secure Anywhere Invalid

No problem at all. Just Send me a Private Message with your new keycode and I can help you out. :smileywink:

 

Happy Holidays!

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