I have scans scheduled for 8 pm and it works just fine, takes 2 minutes or less, however during the day for the last week at random times Webroot will run a scan that takes just under 2 hours.
Is this related to a problem Webroot has found or something in the settings I may have missed?
Userlevel 7
+62
Hello @
Welcome to the Community Forum,
This doesn't sound normal for Webroot.
EDIT:Can you tell me what settings you have set by going here to the PC User Guide . Is it a Deep, Full Normal or Quick?
Would you mind uninstalling and doing a clean install of Webroot to see if this is the problem. It should only take you 5 minutes. Ok?
Please follow the steps closely!
Thanks,
Welcome to the Community Forum,
This doesn't sound normal for Webroot.
EDIT:Can you tell me what settings you have set by going here to the PC User Guide . Is it a Deep, Full Normal or Quick?
Would you mind uninstalling and doing a clean install of Webroot to see if this is the problem. It should only take you 5 minutes. Ok?
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Thank you, Sherry
Will do a clean install and see if that resolves the problem.
Will do a clean install and see if that resolves the problem.
Userlevel 7
+62
Can you tell me what setting you have Webroot Scanning on first?
Default - Deep scan
Userlevel 7
+62
Hi K1988,
Ok try the clean install. Thanks!
Ok try the clean install. Thanks!
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