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Corepc
Posts: 14
Registered: ‎02-03-2012

Re: Secure Anywhere and Outpost Firewall Pro - Web Thread Shield - Analyze Search Engine Results

Hopefully Webroot Support can help us fix the problem..Outpost is widely used firewall once again and "Analyze Search" is only thing that does not work, all other features appear to work correctly in Antivirus..

HP p6754y / ATI 3650 /
Windows 7 Home Premium Sp1 64
Webroot Secure Anywhere Antivirus
MBAM On Demand
Outpost Firewall Pro 7.5.x
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Retired Webrooter
HowardR
Posts: 101
Registered: ‎01-13-2012

Re: Secure Anywhere and Outpost Firewall Pro - Web Thread Shield - Analyze Search Engine Results

Hi,

 

I am currently researching this for you all and will reply back shortly.

 

Thanks for your patience.

 

 

Howard

 

Howard R

"Official Webroot TechGuy" and Moderator

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Corepc
Posts: 14
Registered: ‎02-03-2012

Re: Secure Anywhere and Outpost Firewall Pro - Web Thread Shield - Analyze Search Engine Results

[ Edited ]

Thank you

 

I can give you more info if you need it on my setup in Outpost

HP p6754y / ATI 3650 /
Windows 7 Home Premium Sp1 64
Webroot Secure Anywhere Antivirus
MBAM On Demand
Outpost Firewall Pro 7.5.x
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Retired Webrooter
HowardR
Posts: 101
Registered: ‎01-13-2012

Re: Secure Anywhere and Outpost Firewall Pro - Web Thread Shield - Analyze Search Engine Results

Hi Corepc,

 

I sent you a Private Message a little while ago. Please reply back to that message so that I can investigate the issue further.

 

 

Thanks,

 

Howard

Howard R

"Official Webroot TechGuy" and Moderator

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Corepc
Posts: 14
Registered: ‎02-03-2012

Re: Secure Anywhere and Outpost Firewall Pro - Web Thread Shield - Analyze Search Engine Results

sent

 

did not have profile setup to notify on private message, was not turned on by default, had to turn it on..

HP p6754y / ATI 3650 /
Windows 7 Home Premium Sp1 64
Webroot Secure Anywhere Antivirus
MBAM On Demand
Outpost Firewall Pro 7.5.x
Please use plain text.
Retired Webrooter
HowardR
Posts: 101
Registered: ‎01-13-2012

Re: Secure Anywhere and Outpost Firewall Pro - Web Thread Shield - Analyze Search Engine Results

Hi,

 

Ok, so just to let you know I just checked your Ticket and our team is currently analyzing your logs and I will reply back to this thread as soon as they can figure out the best approach to resolve the issue. You will also receive an email with instructions as well.

 

Thanks for your patientce,

 

Howard

Howard R

"Official Webroot TechGuy" and Moderator

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Retired Webrooter
HowardR
Posts: 101
Registered: ‎01-13-2012

Re: Secure Anywhere and Outpost Firewall Pro - Web Thread Shield - Analyze Search Engine Results

Hi there,

 

Just as I had suspected, the issue is being caused by a conflict with the Content Filtering feature in Outpost and the Search Results analysis feature in SecureAnywhere. The conflict arises due to the fact that Content Filtering feature in Outpost is accessing the same data as the Search Results analysis that SecureAnywhere uses.

 

The Search Results Analysis feature that SecureAnywhere uses is different from the Outpost Content Filtering system, in that SecureAnywhere provides you with a visual annotation of the security of a link.

 

The current solution for this issue is to disable only the Content Filtering option within Outpost rather than the entire program.  To disable content filtering click on settings from the main Outpost interface, go to Application Rules and then double click on whichever browser is being used.  Click on the options tab and select disable filtering.  Once you have done so you can re-enable the Search Results analysis feature in SecureAnywhere.

 

I hope that this information explains the issue better and if you have any further questions, please let me know.

 

Thanks again for your patience,

 

Howard

 

Howard R

"Official Webroot TechGuy" and Moderator

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Corepc
Posts: 14
Registered: ‎02-03-2012

Re: Secure Anywhere and Outpost Firewall Pro - Web Thread Shield - Analyze Search Engine Results

Sorry Busy with Real Life past few days

 

Tried what you suggested and Webroot Support Suggest same thing, still does not work.

 

Disabling Content Filtering on Internet Explorer 9.0 did not work. That is only browser I am using.

 

But I can try FireFox or Chrome if you like.

 

========

 

? What Settings did you have outpost set at ?

 

Here is my Network Setup

 

Cable Modem - Scientic Altanta

Dlink DI-604e Firewall/Router

 

Outpost is setup like this for me

 

General - ImproveNet - Rules Creation "Auto Create and Update Rules" and "Auto create Rules for  Applilication Signed by Trusted Vendors"

Firewall - Rules Wizard -

Attack Detection - Max - also block intruder subnet

AntiSpyware - disabled via machine.ini

 

Proactive Protection -

Anti-Leak - Max

System Guard enabled and Application Guard enabled which list Browsers

 

Webcontrol - Allowed for Everything,  Block Java, Flash, Advertisments-replace with ad text, SiteBlocking Enabled, Spyware embeed in pages - Block

 

=====

 

Once again I can try a different browsers,

 

also I am waiting to hear back from Agnitum themselves..They are also looking over the log files from outpost that I have sent them..Should hear something back from them in a couple of days hopefully..

 

 

 

HP p6754y / ATI 3650 /
Windows 7 Home Premium Sp1 64
Webroot Secure Anywhere Antivirus
MBAM On Demand
Outpost Firewall Pro 7.5.x
Please use plain text.
Retired Webrooter
HowardR
Posts: 101
Registered: ‎01-13-2012

Re: Secure Anywhere and Outpost Firewall Pro - Web Thread Shield - Analyze Search Engine Results

Hi Corepc,

 

I'm sorry it has taken me a few days to get back to you.  One of our Team Mebers has replicated the settings that you had posted and was able to see Webroot's annoted search results do load.  I would suggest that you first try uninstalling and reinstalling Outpost as per the instructions  How to Uninstall Outpost

 

 

Thanks again,

 

Howard

Howard R

"Official Webroot TechGuy" and Moderator

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New Voice
Corepc
Posts: 14
Registered: ‎02-03-2012

Re: Secure Anywhere and Outpost Firewall Pro - Web Thread Shield - Analyze Search Engine Results

Sorry for not answering soonier

 

Thanks for all your help

 

But I have found the cause I think of what is happening

 

I disable filtering on Internet Explorer and it works. has long has Outpost Auto Update Rules are not enabled. Once a New IE rule is updated by Outpost, filtering becomes enabled once again.

 

If Auto Update Rules are turned off and trusted vendors are unchecked, then disable filtering keep in place for Internet Explorer.

 

But downside to this is that Outpost Web Control get disabled in IE at least some of features like ad blocking, flash, java, etc.

 

I will just disable the search features in WSA and keep my outpost web protection, either way if site is harmful or malicious Webroot will still block it, if Outpost does not.

 

Thanks for all your help

 

 

 

HP p6754y / ATI 3650 /
Windows 7 Home Premium Sp1 64
Webroot Secure Anywhere Antivirus
MBAM On Demand
Outpost Firewall Pro 7.5.x
Please use plain text.