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Retired Webrooter
HowardR
Posts: 101
Registered: ‎01-13-2012
Accepted Solution

SecureAnywhere and Webroot2011 installed together

[ Edited ]

This is a question that I have seen a few times in the past.  I will go ahead and explain how to fix this issue in my reply below

 

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(Title has been edited to better reflect the issue - Jim)

Howard R

"Official Webroot TechGuy" and Moderator

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Retired Webrooter
HowardR
Posts: 101
Registered: ‎01-13-2012

Re: I installed SecureAnywhere but it seems like the old version is still there. Why?

[ Edited ]

Although the Webroot SecureAnywhere installer is designed to detect and remove previous Webroot products before installing SecureAnywhere, sometimes it may not remove all traces of the product.   If this is what you are seeing, all you have to do is carefully follow the instructions below to run some cleanup utilities and then reinstall SecureAnywhere.

 

Step 1: The first step is to use the regular Windows software removal tools via the Control Panel.

 

Windows XP users:

 

A) Click on the Start button and open the Control Panel

 

B) Select “Add or Remove Programs”

 

C) Select the Webroot security product from the list and click "Remove."

 

D) Restart your computer after the uninstall process is complete.

 

 

Windows Vista or Windows 7 users:

 

 

A) Click on the Start button and open the Control Panel

 

B) Look for either “Uninstall a Program” or “Programs and Features”  and then  double-click whichever option you see.

 

C) Select the Webroot security product from the list and click "Uninstall'.

 

D) Restart your computer after the uninstall is complete.

 

NOTE:   If you receive an error during Step 1, or if you are unable to complete this step for any reason, please backup all of your important files first onto a USB drive or other media.   Next, proceed to Step 2 for instructions on how to manually create a System Restore Point.  Please be advised that doing so could cause some applications to not function properly and some files may be lost as well. If you feel uncomfortable completing this step, please contact Webroot  Technical Support  via phone for assistance.

 

Step 2: Manually create a System Restore Point.

 

NOTE:   It is strongly recommended that you should only perform Steps 3 through 5 after first manually creating a System Restore Point,  which  I will show you how to do for each version of Windows.  It is also important that you make sure that the the System Restore feature is enabled and that regular restore points are being automatically created.  Check the settings for the System Restore feature and make sure that they are set to automatically create Restore Points.. This feature can be very valuable in the event that restoring to an earlier time is needed in the future.  Below I will show you how to manually create a Restore Point.

 

Windows XP users:

- Go to Start > All Programs > Accessories > System Tools > System Restore > Create a restore point.

 

Windows Vista or Windows 7 users:

- Go to Start > right-click on Computer > choose Properties and then click on the System Protection tab at the top.  Next, select the "create" button at the bottom and then follow the steps to create a Restore Point.

 

Step 3: In this step you will be using a Webroot cleanup utility called “CleanWDF.exe." 

Running the “CleanWDF.exe” utility can benefit those that previously installed or were running Webroot Internet Security Essentials/Complete, as well as those that may have had or are still running the legacy Webroot Desktop Firewall software which should be removed, as it is no longer supported.

 

A)  Click on the link below to download this tool. When prompted, choose  "Save File" and save the file to your Desktop.

 

Webroot Clean WDF tool

 

Double-click the file to run the tool.

 

B)  Click the “Clean” button to begin the cleanup process.

 

C)   If Webroot firewall drivers are detected, they will be removed and you will see a dialog box that says “Webroot Desktop Firewall Removal Completed." You must restart your system for the changes to take effect. I recommend that you choose "Restart Now" when prompted.

 

NOTE:  If you simply get a dialog box that reads “Webroot Desktop Firewall Removal Completed”, click the “OK” button and then click the “Close” button to exit.  Manually restart your computer before proceeding to the next step.

 

Step 4:  The next step is to run the Webroot utility “WRUpgradeTool.exe” which is another cleanup utility.

 

A)  Click on the link below to download the WRUpgrade tool. Choose "Save File" and save the "WRUpgrade.exe" file to your Desktop.

 

WRUpgrade Tool

 

NOTE:   Running the “WRUpgradeTool.exe” utility can benefit those that had previously installed or attempted to install Webroot’s security software, and may still have residual installed files that may be interfering with the current installation attempt.  In other words, this tool is a secondary utility that will remove any traces of previous Webroot products so SecureAnywhere is installed properly.

 

B) Double-click on the  “WRUpgradeTool.exe” file to run the tool., Follow the prompts to start the uninstall process.

 

C) When The tool has finished doing its job you will see a dialog that reads  “Removal procedures have been completed". At this point you can click the “Close” button and continue to Step 5

 

If prompted by a dialog box that reads “To complete the cleanup process, you must restart  this computer. "Click "OK"  to restart your computer.

 

Step 5   The moment has arrived!!  You are now ready to Install/Reinstall Webroot SecureAnywhere and keep your computer protected.  The installation should take about a minute to complete. That's all :smileyhappy:

 

A)  Click on the link below to download the SecureAnywhere installer file.  When prompted, choose "Save File" and save the file to your Desktop.

 

B)  Double-click on the file to begin the installation.

 

SecureAnywhere installer

 

When the installation is complete SecureAnywhere will immediately begin a scan of your computer. The initial scan will take a few minutes to complete.  NOTE:   It is very important that you let the initial scan complete and that no other applications are running.  . If any threats are found during there scan you will be notified and SecureAnywhere will attempt to remove those threats or quarantine the infected files.  If any threats are detected and removed , SecureAnywhere will automatically scan again to make sure that all infected files have been removed or quarantined.  If by chance your computer has a deep infection or has many infections, you may see a dialog box that will instruct you to contact  Webroot Technical Support  for assistance.

Howard R

"Official Webroot TechGuy" and Moderator

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Taco_man1
Posts: 13
Registered: ‎02-03-2012

Re: I installed SecureAnywhere but it seems like the old version is still there. Why?

Excellent post, I have also had the same problem with the old program loading at the same time Secure Anywhere was loading.  I was slowing down my boot time drastically. Thank you for the help and good morning to the community,yall have a great weekend

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Retired Webrooter
LisaB
Posts: 13
Registered: ‎01-16-2012

Re: I installed SecureAnywhere but it seems like the old version is still there. Why?

Glad Mr. Howard, our tech/product guru could help.

 

We don't hear 'yall' around here much (Broomfield, Colorado) so thanks for bringing some diversified lingo to the community!

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Retired Webrooter
HowardR
Posts: 101
Registered: ‎01-13-2012

Re: I installed SecureAnywhere but it seems like the old version is still there. Why?

Hi Taco_Man,

 

Thanks for trhe Kudos and I always do my best to post relevant information with step-by-step instructions.  I hope that your boot time has been reduced.

 

Thanks,

 

Howard

Howard R

"Official Webroot TechGuy" and Moderator

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Taco_man1
Posts: 13
Registered: ‎02-03-2012

Re: I installed SecureAnywhere but it seems like the old version is still there. Why?

Thanks Lisa I guess you dont have to wonder very much about where I am from,just a good ole' Ga. boy here. Glad to bring a little smile to anyones face

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Taco_man1
Posts: 13
Registered: ‎02-03-2012

Re: I installed SecureAnywhere but it seems like the old version is still there. Why?

Yes it has improved a lot , I have an HP media center desktop that the upgrade worked perfectly on and the old software Webroot Complete was removed and I didn't have to do a thing but my laptop has been a totally different story until now, I am free of the older program,thanks again.

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