05-30-2013 09:01 AM
About a month and a half ago I purchased a 1 year subscription for Prevx anti-malware software. This was installed along Trend Micro Titanium Security and Malwarebytes Anti-malware Pro. This computer is only used for finances and nothing else (I keep it updated and locked down pretty good). So let's just say I freaked out when I noticed some unknown software running on my laptop.
Lately I also noticed a little bit of slowdown during boot but didn't think much of it. Until this morning that is. I noticed a popup saying something about Webroot SecureAnywhere software running a scan. Webroot? I never purchased or installed your software. It appears Prevx was owned by Webroot and was recently integrated into Webroot software. That's all fine I don't care. Good for you I guess.
Do you guys have any idea how people react to some unknown software they never installed? The only people who do these creepy stealth installs are people writing malware hoping you'll stumble upon an infected website and infect your computer without even knowing. I have a problem with any company installing their software on my computer without any prompts or even a popup window. How hard is it to include a prompt asking if it's OK to update or not? I immediately uninstalled your software and requested a refund. What kind of company would do this crap? For the record after I removed your unwanted software my boot time has gone back to normal. Most likely because I already had Trend Micro software installed?
Am I the only only who thinks this is not OK? I paid for software and you removed it without asking me if that's OK or not? There is no way i would ever even consider using your products and now I'm off to post this as reviews for your software on Amazon and any other site I can.
05-30-2013 09:21 AM
If you had registered your Prevx KC you should have received some emails about the upgrade to WSA.
I dont see how its a stealth install its an software upgrade. The Prevx 3 agent is out of date and wont be recieveing any updates so it updates to the latest version which is Secure Anywhere. Adobe reader will uninstall old versions of itself and update itself to the latest version. Same goes for Java and Java is a good example as it got bought by another company and it still updates.
I dont see how this is any difference. We as a company are doing our best to protect our customers by making sure they have the latest and best version. The prevx home page has said Powered by Webroot for well over a year and we have worked hand in hand with Prevx since they joined Webroot (I sit beside a number of ex-Prevx support staff)
05-30-2013 09:48 AM
We agree to disagree I guess. If I install some software like Adobe Reader I expect updates/upgrades to be done in the background, same with Google Chrome. It is all displayed on my screen. Trend Micro updates in the background or woks perfect. Internet Explorer updated itself to version 10 but it kept the name and layout (most of it).
I don't expect for either of them to suddenly without any warning change name and the UI with absolutely no traces of original software. Even if Chrome upgrades it will still be Chrome just a higher version. It will not change it's icon, name and UI overnight with absolutely no on-screen notice.
This was a stealth install as far as I know. Stealth installs are done by companies/individuals I don't want to deal with. I am still waiting for your tech support to respond. Anyone reading this I hope you will stay away from this company and if you really like the software go to amazon.com and get SecureAnywhere Complete for 5 devices for $25 don't get ripped of by Webroot renewal prices (all antivirus companies do this).
05-30-2013 09:56 AM - edited 05-31-2013 12:34 PM
I'm sorry but it is the same company since Nov 2010 and I have been using Prevx since 2004 and now IMO Webroot made it much more then Prevx could have ever been they kept the Cloud, Quick scans & Prevx 3 with SafeOnline is so outdated and does not support newer Browsers and it will be shut down at some point the reason for the conversion to WSA!
05-30-2013 10:05 AM
I think your being very unfair on both Prevx and Webroot. When Adobe reader went to version 11 its UI changed substantially. Firefox looks quite different now that it did a number of years ago. IE 10 looks completely different to IE8/9 (due to the move to the Metro interface). You mention
This upgrade wasnt done overnight, Prevx has been part of Webroot for 3 years and we have been moving people over to Secure Anywhere for the last few months. I still dont see the issue you got a free upgrade to a substantially better program and it was done automatically without requiring the user to do any messy cleanup using removal tools.Did you want Webroot to update you to Secure Anywhere and leave a broken copy of Prevx 3 on your PC?
I am sorry that you feel this way and its a shame to loose you as a customer. And if there is anything we can do to help please let us know.
05-30-2013 10:14 AM - edited 05-30-2013 10:26 AM
To Quote JoeJ the V.P. of Devolpment March 12th, 2013 and he's the same developer of Prevx since 2006.
The upgrade of P3 to WSA is automatic - P3's autoupdater will check in and receive WSA as the update, then WSA will fully uninstall P3, import and convert its license key, and reapply it to WSA while enabling protection and performing the learning scan. You can technically disable auto-updates in P3 to prevent it from happening automatically, but over the course of the next few months, we will be closing down P3's backend and moving all users over to WSA, which provides far superior protection and a superset of functionality.
WSA is compatible with more AVs than P3 and is being actively maintained/updated, whereas P3 hasn't had a software release in almost three years.
Each license key is transitioned independently, but a single, multi-PC license will be given the same number of seats/days as your previous license. You will receive a WSA AV license for any P3 license, which includes all of the SafeOnline functionality (now Identity Shield) and a number of additional shields for added protection.
Online account management allows you to manage PCs centrally, similar to MyPrevx (but now called MyWebroot and with considerably more functionality).
I appreciate the concern with not wanting software to install new software, but the transition is overdue at this point and we need to move users onto a common, mutually beneficial platform where we can provide the best protection and stability.
Also a Thread about it here in the Community: http://community.webroot.com/t5/Webroot-Legacy-Pro
05-30-2013 11:03 AM
This company made unautorized changes to my computer. I have never seen a notice or a prompt asking me if it's OK to proceed with the update. I don't really care how you guys feel about this software because I have never been a Webroot customer nor I will ever be considering what happened. Webroot will not lose me as customer because I never purchased their software. They should have provided updates untill PrevX licenses expire. I did receive a reply from tech support and they did not even bother to read my request. So much for tech support. I have again requested a full refund. I simpy don't give a **bleep** how your software was rated by PC Mag. I want my money back. What is it so hard to understand?
If the next reply to my request is anything but a confirmation of my refund I will dispute the charge with my credit card company and will research other options about intrusion commited by Webroot.
05-30-2013 11:27 AM - edited 05-30-2013 01:37 PM
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05-30-2013 11:27 AM - edited 05-30-2013 11:28 AM
This company made unautorized changes to my computer.
No, sorry, that's not the case. As Rakenisheu pointed out, that's a software update. It's a given that when you download a cloud anti-virus program for which one of the top selling points is that it's always updated via the cloud that it will receive updates. There have been emails notifying users of this update, updates to the main site, and the interface for upgrading PrevX users was even updated to have "PrevX" in the title bar to avoid any confusion.
So you're essentially upset because a graphic changed. The actual engine of the program is still built on Prevx technology. You're getting what amounts to 3 years worth of updates. You're saying Webroot should have left PrevX users on a product that hasn't been updated in 3 years and presumably then just cut them off. No, that would be much worse treatment than giving them a very deserved and well-overdue update.
I'm sure your refund request will be replied to. Support actually did reply to your first message, and your second one was sent in at 10PM MST last night, so please give them a reasonable period in which to reply. Thanks!
05-30-2013 11:44 AM - edited 05-30-2013 11:44 AM