I have a new to me tower running MS Windows 10 (pitiful experience to date) 64 bit PC not long 'out of the box' that locked up with a popup over a message from SystemHealthReport.com "error message" I can see peaking around the banner stuck out front along with Ox and Msft 888 452 7949, apparently a phone number.
All efforts to get around it frustrated. "X"ing shut downs does not work. three finger salute and power down can be accomplished however open the MS Edge Explorer browser again returns the same locked up G-mail email box.
I haven't managed to do a scan but prefer to have some idea as I attack problem.
Any ideas?
tim Houghtaling
NE Florida USA
Userlevel 7
Hi TimHo
Welcome to the Community Forums.
From the research I have done if you see System-health-report.info alerts then it is possible that your system is infected with an adware program that displays these types of alerts and other unwanted content. These types of alerts are commonly displayed by web sites and are gone once you shut down the browser.
The adware will usually have been introduced or come from a non-malware program we commonly refer to as a PUA or Potentially Unwanted Application.
These are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
If that does not helps and you feel or consider yourself technically proficient then you can try these steps to remove it from your system but if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Having looked into this specifically I would recommend the Support Ticket option as I believe that theis PUA is not that easy for the lay person to remove.
Hope that helps?
Regards, Baldrick
Welcome to the Community Forums.
From the research I have done if you see System-health-report.info alerts then it is possible that your system is infected with an adware program that displays these types of alerts and other unwanted content. These types of alerts are commonly displayed by web sites and are gone once you shut down the browser.
The adware will usually have been introduced or come from a non-malware program we commonly refer to as a PUA or Potentially Unwanted Application.
These are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
- Open Webroot SecureAnywhere
- Click on ‘Advanced Settings’ from the top right
- Select ‘Scan Settings’ from the left side
- Unselect the option “Detect Potentially Unwanted Applications”
- Click on the Save button (you may have to enter in a CAPTCHA)
- Reselect the option to “Detect Potentially Unwanted Applications”
- Click on the Save button
- Run another scan with Webroot and remove any items that get detected.
If that does not helps and you feel or consider yourself technically proficient then you can try these steps to remove it from your system but if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Having looked into this specifically I would recommend the Support Ticket option as I believe that theis PUA is not that easy for the lay person to remove.
Hope that helps?
Regards, Baldrick
Reply
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.