Solved

Threat removal needed

  • 16 May 2017
  • 1 reply
  • 139 views

Secure Anywhere popped up in "red" and indicated Threat detected.
Needs to scan to remove them.
Run the scan and another "red" screen popped opened indicating that Threats Identified.
  • uninstall.exe in c:/program files(x86)coupons
  • Infection w32.Adware.gen
 Selected "continue"
New screen indicating I should,
  • save documents
  • remove any USB devices,
  • close browsers and
  • disable security products.
Then clicked "Begin Threat Removal"
Then a screen appears that indicates "must restart computer" 
I did that, and now I get a screen that says
Secure Anywhere was unable to remove the threats automatically.
Please contact support.
I have emailed them - there doesn't seem to be a phone #
 
 
 
 
 
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Best answer by JP_ 16 May 2017, 23:58

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1 reply

Userlevel 7
Greetings @,
 
I've created a case on your behalf with our Team. Please check your email as they will be reaching out to you shortly.

Cheers,

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