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Turn on anti-virus

  • 17 November 2016
  • 1 reply
  • 29 views
T
I can't get my anti-virus to turn on.

1 reply

Ssherjj
Rank
Userlevel 7
Badge +62
Hello Tedgorka,
 
Welcome to the Webroot Community,
 
Can you explain in more detail what your issue is?
 
Otherwise would you please try a uninstall/reinstall of Webroot?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? I want to mention also that you can always Submit a Support Ticket and they can assist you free of charge with your Webroot subscription.
Or call Webroot:
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)
 
Thanks,
 
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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