12-06-2013 08:16 AM
What is "Webroot Filtering Extension"? I searched the Knowledge Base but received nothing. Yesterday I was informed by a Windows message that the add-on 'Webroot Filtering Extension' was ready to download. Did I want to enable it.' I did. Since then, my Internet Explorer 11 has begun to slow down, crash, and perform some strange antics. Enabling it and disabling it seems to correct those problems. Yet I do not know what 'Webroot Filtering Extension' is doing in the background. Do you?
12-06-2013 08:25 AM - edited 12-06-2013 08:39 AM
This is the new Web Shield based on the BrightCloud technology and unfortunatelly even if the new build should have solved this issue probably it is not yet perfectly compatible with IE11. Some users are more and some less lucky. As a workaround you can disable this addon until the final fix is released. Don't worry, other WSA modules fully protect your PC.
12-06-2013 08:45 AM
Thanks, Pegas. Yep, I've disabled it already and IE 11 is back to its miserable-self... But, at least that's not as bad as Webroot Filtering Extension had slammed it. Just before disabling..., Windows pleaded with me to do that, as the extension was slowing down my computer to more than 0.22 seconds per page-downloading. Geez, that doesn't seem like much...but it was.
12-06-2013 08:51 AM
You're welcome. Yeah, it is likely more complex issue than originally thought, you can search this forum for IE11 and you will see that you're not alone having such a sort of issue. Nevertheless Webroot folks are on trace of the problem to address it completely as soonest.
03-17-2015 07:20 AM
I too have a screen at boot up which asks "Are you sure youwant to install the extension "webfilter"? I will not install it , but it appears at every start up. I have followed Webroot Support's instructions to uninstall any program I don't need or didn't authorized. It still comes up on the screen at every srart up. Please Help!
03-17-2015 07:49 AM - edited 03-17-2015 07:52 AM
Hello and Welcome to the Webroot Community!
You should allow WSA to install it's Web Filter Extension as it's protects you from Bad sites as well if you do a Search on Google, Bing or Yahoo it will give you annotation's if the site is safe or not see here for Example: http://www.brightcloud.com/tools/change-request-ur
03-17-2015 08:28 AM
It doesn't identify itself as being from Webroot. It only asks if I'm sure I want to install it. It also warns about a potential effect on safari.
Thanks for anyone's help in fixing this !
03-17-2015 08:30 AM
Also if need be let them install and you will not get the message anymore and disable them within each Browser under Manage Add-ons or Extensions if you like but I don't suggest that you do as it's a part of the overall Protection from WSA. Is there a reason why you don't want to install the Web Filter? Just to let you know we Beta testers are testing a new version which IMO looks very good but there is no time table for the release to the Public.
03-17-2015 08:32 AM - edited 03-17-2015 08:34 AM
Are you using it on a Mac? If so I will Ping our Mac experts @Ssherjj @Wanderingbug and if you would like you can Submit a Support Ticket and they can check your system for free with your valid subscription.
03-17-2015 08:35 AM
Hello and Welcome to the Webroot Community,
I have these extensions in my Safari,
Helpful Webroot Links: