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Webroot Filtering Extension

Frequent Voice

Webroot Filtering Extension

What is "Webroot Filtering Extension"?  I searched the Knowledge Base but received nothing.  Yesterday I was informed by a Windows message that the add-on 'Webroot Filtering Extension' was ready to download. Did I want to enable it.'  I did.  Since then, my Internet Explorer 11 has begun to slow down, crash, and perform some strange antics.  Enabling it and disabling it seems to correct those problems.  Yet I do not know what 'Webroot Filtering Extension' is doing in the background.  Do you?

11 REPLIES
Sr. Community Expert Advisor

Re: Webroot Filtering Extension

This is the new Web Shield based on the BrightCloud technology and unfortunatelly even if the new build should have solved this issue probably it is not yet perfectly compatible with IE11. Some users are more and some less lucky. As a workaround you can disable this addon until the final fix is released. Don't worry, other WSA modules fully protect your PC.

Sr. Expert Advisor

Frequent Voice

Re: Webroot Filtering Extension

Thanks, Pegas.  Yep, I've disabled it already and IE 11 is back to its miserable-self... But, at least that's not as bad as Webroot Filtering Extension had slammed it.  Just before disabling..., Windows pleaded with me to do that, as the extension was slowing down my computer to more than 0.22 seconds per page-downloading.  Geez, that doesn't seem like much...but it was. Smiley Sad

Sr. Community Expert Advisor

Re: Webroot Filtering Extension

You're welcome. Yeah, it is likely more complex issue than originally thought, you can search this forum for IE11 and you will see that you're not alone having such a sort of issue. Nevertheless Webroot folks are on trace of the problem to address it completely as soonest.

Sr. Expert Advisor

New Member

Re: Webroot Filtering Extension

I too have a screen at boot up which asks "Are you sure youwant to install the extension "webfilter"?  I will not install it , but it appears at every start up.  I have followed Webroot Support's instructions to uninstall any program I don't need or didn't authorized.  It still comes up on the screen at every srart up.  Please Help!

 

Gold VIP
Microsoft Windows
Webroot

Re: Webroot Filtering Extension

Hello and Welcome to the Webroot Community!

 

You should allow WSA to install it's Web Filter Extension as it's protects you from Bad sites as well if you do a Search on Google, Bing or Yahoo it will give you annotation's if the site is safe or not see here for Example: http://www.brightcloud.com/tools/change-request-url-reputation.php also from the Online Helpfile: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C3_Shielding/CH3a_WhatShieldsDo.htm

 

Thanks,

 

Daniel Smiley Wink

 

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2016-07-18_12-11-32.png  Microsoft® Windows Insider MVP - Windows Security  beta_tester_transparent.png

New Member

Re: Webroot Filtering Extension

It doesn't identify itself as being from Webroot.  It only asks if I'm sure I want to install it.  It also warns about a potential effect on safari.

 

Thanks for anyone's help in fixing this !

khorton53

Gold VIP
Microsoft Windows
Webroot

Re: Webroot Filtering Extension

Also if need be let them install and you will not get the message anymore and disable them within each Browser under Manage Add-ons or Extensions if you like but I don't suggest that you do as it's a part of the overall Protection from WSA. Is there a reason why you don't want to install the Web Filter? Just to let you know we Beta testers are testing a new version which IMO looks very good but there is no time table for the release to the Public.

 

Thanks,

 

Daniel Smiley Wink

 

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2016-07-18_12-11-32.png  Microsoft® Windows Insider MVP - Windows Security  beta_tester_transparent.png

Gold VIP
Microsoft Windows
Webroot

Re: Webroot Filtering Extension

Are you using it on a Mac? If so I will Ping our Mac experts @Ssherjj @Wanderingbug and if you would like you can Submit a Support Ticket and they can check your system for free with your valid subscription.

 

Thanks,

 

Daniel Smiley Wink

 

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2016-07-18_12-11-32.png  Microsoft® Windows Insider MVP - Windows Security  beta_tester_transparent.png

Gold VIP
Computers
Webroot

Re: Webroot Filtering Extension

Hello and Welcome to the Webroot Community,

 

I have these extensions in my Safari,

 

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Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



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