So I look after a web server with many websites on it. One is my company's main site, which has a very high reputation (96), and there are several others that we maintain, either for different locales or for a variety of customers.
So, I had a report (including a screenshot) from a customer saying one of the sites they were trying to access was blocked by Webroot SecureAnywhere. I have done a test using http://www.brightcloud.com/tools/url-ip-lookup.php and the reputation of this site is 88, as can be seen below (edited the screen to take the map out).
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So my first question is why this site is blocked by your service? I'd like to know if there's anything we need to do or improve, but from these results I'm not sure how to go about it.
Now, as I said, there are a lot of sites on this same server, the reputations of which vary. There are one or two that have a lower reputation (the worst of which is belzona.jp, our Japanese language corporate site, which only has a reputation of 50 but I'm not sure why) and several sites that I host for customers which have low 'Popularity' rankings but no other negatives.
Yet, despite this, if I do a check against the IP address of the web server, I get a Reputation score of 40 and a status of 'Suspicious'. Even though the worst rating of any site I can find on there is 50 and the vast majority are 80+.
Does anyone have any idea why or for what reason my IP might have this issue and whether there's anything I can do about it?
I know there's the IP Reputation Change Request (https://www.brightcloud.com/tools/change-request-ip-reputation.php) but I don't want to submit to this without first understanding if there's something I need to change or do in order to secure the better reputation.
Thanks for reading and for any help that anyone can give, it will be greatly appreciated.
-Rodger
Best answer by RetiredTripleHelix
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