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Webroot Secure Anywhere - False Positive

9 years ago
12 February 2015
5 replies
87 views

simonp001
Fresh Face
1 reply

Hi
the following site http://www.1800louvre.com.au/ is being reported by some clients as being blacklisted by Webroot.

I run it through you url checker and it comes up clean.
I run my own scanner tools and it comes up clean

Can I please request you remove from your blacklists.

Thanks

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Best answer by Rakanisheu Retired 12 February 2015, 10:17

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5 replies

Userlevel 7

+52

Petrovic
Gold VIP
1538 replies
9 years ago
12 February 2015

Hello and Welcome to the Webroot Community Forums!

URL Reputation Change Request
http://www.brightcloud.com/tools/change-request-url-reputation.php

If the change hasn't occurred it's best to Submit a Support Ticket to find out what happened.

Userlevel 7

Rakanisheu Retired
Retired Webrooter
1332 replies
9 years ago
12 February 2015
Answer

I have fixed that FP, it will no longer be blocked

simonp001
Author
Fresh Face
1 reply
9 years ago
17 February 2015

Guys
It seems that it is blocked again.
Can you please confirm on what grounds your are blocking this ?

No other Blacklist is picking this up,

Userlevel 7

Rakanisheu Retired
Retired Webrooter
1332 replies
9 years ago
17 February 2015

Hello,

I have checked both our sytems that can potentially block sites and neither have an entry for that website. It shouldnt be blocked from what I can see.