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Webroot and Capture program

  • 11 March 2015
  • 3 replies
  • 29 views

Hi,
I work with a program called SmartCapture to capture pictures for manuals etc. After I got Webroot I can not operate SmartCapture anymore. I get a black screen on SmartCapture when a browswe is active. I have Crome and Explorer installed and use a Lenovo computer.
 
If I disable "Realtime Schield" or "Identity Protection" on Webroot I can work around the problem.
 
Are there any settings in Webroot I can use to get a more elegang and easier way out of my problem?
 
Best regards
Bendt
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Best answer by Petrovic 11 March 2015, 13:02

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Userlevel 7
Badge +52
Hello  and Welcome to the Webroot Community Forums!
 
Read this article:
Controlling active processes
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingPr...
Blocking/Allowing files
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5b_BlockingAllowingFi...
 Managing protected applications
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtecte...
 
SmartCapture -> allow
Thank you very much - it works.
 
Respectfully
Bendt
Userlevel 7
Badge +52
You're welcome
Please feel free to ask any further questions you might have.

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