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Weebroot won't stop scanning my phone

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I have webroot installed on my android phone it constanly keeps scanning the phone it just won't stop
 
keeeps saying
 
"scanning memoery card  you are protected" and  then does it again right away as it keeps taking the top line out on my screen telling me this so I can't read it  this is the line that shows signal strenght battery etc
 
It is also  draining the battery
 
Very annoying
 
How do I stop it doing this 
 
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Best answer by Ssherjj 8 May 2017, 16:55

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3 replies

Ssherjj
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Userlevel 7
Badge +62
Hello gg513200,
 
Welcome to the Webroot Community,
 
Sorry to hear about this issue. I have never heard of this happening before. Would you please uninstall Webroot on your Android device and reinstall Webroot and see if that solves this scanning issue.
 
Please check what Webroot version you have here https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300
 
  1. Search for Webroot according to your device:[list=1]
  2. Android: in your apps menu, select the Google Play Store and search for "Webroot," or follow this link, and install the Security - Free app.
  • Once the install is complete, open the app and tap Agree & Launch.
  • If you do not have a keycode, tap Skip and proceed to Step 4. If you do have a keycode, tap Activate and enter your SecureAnywhere keycode. Tap OK once the keycode has been activated successfully.
  • Tap Fix This Now to go through additional settings that can be activated. Please read each one carefully to see if it is something you want to enable or not before tapping either Fix This Now or Ignore. You can always change these options later in the settings.
  • Tap View Additional Features to go through additional features you have available. These will vary based on your subscription type.
  • After going through all the options, tap Finish.Webroot SecureAnywhere is now installed and protecting your device.[/list]Also you can always Submit a Support Ticket , Webroot Support can help you free of charge with an active Webroot subscription.
     
    Or Call Webroot here:
    Mon - Fri 7:00 AM to 7:00 PM (MST)
    Tel: https://tel:+18666124268
     
    Hope this helps?
     
     
     
     
     
    • Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    G
    Rank
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    Thank you.
     
    Problem solved
    Ssherjj
    Rank
    Userlevel 7
    Badge +62
    You're most welcome! That's great the problem was resolved.

    Thank you for letting us know 🙂
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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