When I asked Webroot to scan my Mac it came back that it could not connect to the internet.
When I asked webroot to scan my Mac, it told me it couldn't reach the Internet. Yet Safari is working fine. What gives?
Userlevel 7
Hi suepoarch
Welcome to the Community Forums.
Sounds like a faulty install in which case I would advise an unistall and then a clean reinstall of WSA.
For the uninstall please see this previous post for details on how to undertake that. For the subsequant clean install please follow the instructions below:
Regards, Baldrick
Welcome to the Community Forums.
Sounds like a faulty install in which case I would advise an unistall and then a clean reinstall of WSA.
For the uninstall please see this previous post for details on how to undertake that. For the subsequant clean install please follow the instructions below:
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription Mac users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Regards, Baldrick
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