To Customer Support To Customer Support
Solved

amazon cd did not install as per instructions.

  • 18 September 2016
  • 2 replies
  • 27 views
C
Rank
Subscription expires today.  Bought new cd from amazon.  Follwed instructions for installation, insert cd; "installation program to start immediately", however, nothing happened. Help please!
icon

Best answer by ProTruckDriver 19 September 2016, 16:48

View original

2 replies

ProTruckDriver
Rank
Userlevel 7
Hello cypressgolf, Welcome to the Webroot Community Forum. :D
 
Please follow the steps below closely in terms of installing WSA on the target system/machine!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot 
If you already have WSA installed and you have the new Keycode from your new CD. Just open WSA's GUI, under Your Account (cog wheel), enter the new Keycode to activate.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 
ProTruckDriver
Rank
Userlevel 7
Thank you cypressgolf for communicating with me by PM. To let the Community know your problem was sorted by Webroot Support today. Thank you for being part of the Webroot Family and enjoy your new subscription of Webroot.
 
Cheers,
Dave. 😃
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.