blue exclamation on webroot? what does that mean?
I have basic computer skills and do not know what it means when my webroot sign shows a blue exclamation on the bottom right corner. i tried to scan my computer but then mentioned it cannot connect to internet connection meanwhile i have connection..does anyone know what to do when this happens?
Userlevel 7
+62
Hello @ ,
Welcome to the Webroot Community,
Are you seeing this issue on a Mac or Windows machine? Because a PC has amber or red exclamation marks not blue when there is an issue. If a PC look here
If a Mac please look at the Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface
Blue: means one or more potential risks require your attention.
Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields
A reboot of a Mac might help and then see if its still showing the blue exclamation mark.
I would advise uninstalling and reinstalling Webroot and that should resolve the issue. I can assist you with exact instructions for you if you want.
If you find this challenging then I would advise creating a support ticket or giving the team a call and they can resolve this for you free of charge.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Please keep us informed or if we can assist any further.
Kind Regards,
Welcome to the Webroot Community,
Are you seeing this issue on a Mac or Windows machine? Because a PC has amber or red exclamation marks not blue when there is an issue. If a PC look here
If a Mac please look at the Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface
Blue: means one or more potential risks require your attention.
Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields
A reboot of a Mac might help and then see if its still showing the blue exclamation mark.
I would advise uninstalling and reinstalling Webroot and that should resolve the issue. I can assist you with exact instructions for you if you want.
If you find this challenging then I would advise creating a support ticket or giving the team a call and they can resolve this for you free of charge.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Please keep us informed or if we can assist any further.
Kind Regards,
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