04-21-2013 12:17 PM
Webroot scan did not find malware. However I got a message from microsoft security essentials alert that
my computer has adware, trojan and hack tool that should be removed.
I suggest webroot users use "Microsfot Safety Scanner" to check for malware.
Scanner is temporary.
I have Windows 7 home
Solved! Go to Solution.
04-21-2013 01:42 PM - edited 04-21-2013 01:43 PM
If you think your computer is infected, please Open a Support Ticket so that we can get you in touch with one of our support technicians. Our advanced malware removal is free, and it is better to be safe than sorry if you think for any reason you may be infected.
Even if Webroot misses a threat, we have advanced rollback and remediation technology that journals all of the actions of unknown programs/files which we can then revert and remediate.
Social Media Manager
04-21-2013 05:11 PM
Without looking at the logs I am guessing thats its the fake Microsoft Safety Scanner that is doing the rounds at the moment. The removal tool is actually an infection that WSA always catches. It will be called "Security Scanner.exe" and you should see it in the scan logs of Webroot if you tried to save it. If you submit a log I can confirm this. In anycase I would not visit that site anymore as its either infected or has a malicious link in it.
04-21-2013 11:58 PM
05-02-2013 10:14 AM - edited 05-02-2013 10:24 AM
You have most likely seen a fake Windows Security alert that is quite common at the moment from multiple different sources. These are websites that prompts you to download a malicious file to your computer by faking the look of a legitimate Microsoft application. This fake antivirus called Microsoft Security Essentials can be seen below:
It is always advised to forced close your browser (via Task Manager or Close Button) if this occurs and report the URL in the address bar to ourselves so we can block it for all users. I would also recommend making sure your Adobe Flash and Java is up to date and that you use a more secure web browser such as Google Chrome or Mozilla Firefox.
05-02-2013 10:35 AM
To add to Eamon's and Rakanisheu's points, we've actually posted about this type of scan very recently on our Webroot Threat Blog. It's an informative and interesting read that helps you avoid these fake AV scams and stay protected should you encounter one.
05-02-2013 11:26 AM
Hello EamonF and Welcome to the Webroot Community Forums.
Nice to see more Threat Researcher's on the Forums!
Webroot® SecureAnywhere™ Internet Security Complete Beta Tester v18.104.22.168 on my main system Alienware 17R2 with Windows 10 Professional x64 Version 1703 (Build 15063.296) & Motorola Moto Z Android 7.0 Nougat with WSA Mobile Complete v22.214.171.12460 which is full Cloud now as well! I also test new Windows Insider 32bit & 64bit builds on Virtual Machines.
Microsoft® Windows Insider MVP - Windows Security
05-02-2013 11:29 AM
Hello EamonF! Welcome to the Community, I hope we continue to see you on here!
New to the Community? Register now and start posting!
Helpful Webroot Links:
05-02-2013 09:59 PM