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New Member

how do i remove threats permanently?

i have scanned about 5 times the last 30 mins and i always get 13 threats removed but since i still have have those threats on the next scan im thinking that it is not removing the threat. (note: i also got notified about a threat that could not be removed and linked me to a website for help not sure what was it since the link did not work).

 

this is the file or threat that keeps constantly showing up

FILTERAPP_C64.EXE Pua.Adware.Gen

 

 

 

14 REPLIES
Bronze VIP

Re: how do i remove threats permanently?

Hello AliQ8, and Welcome to the Webroot Community!

 

Could you please check in Program files or Control Panel if you see a Program called GrabRez?

 

Thanks.

 

Bronze VIP

Re: how do i remove threats permanently?

You should contact Webroot support in this instance but if you cannot wait here is my answer:

 

You installed junk on your computer that appears to be regenerating via other components.

Go through your installed programs and uninstall any programs you installed recently or that you agreed to install when installing something else. In paticular, look for something called "BrowseMark" or "LinkSwift"

If you're not sure about a program, google the name and see what its reputation is.

----------------------------------------
Business Products Sr. Community Leader and Expert Advisor - WSA-Enterprise administrator over 2000 clients
First company to 1000+ WSA endpoints | Power User / Business Ambassador / WSA-C and WSA-E Beta tester
Community LeaderCommunity Leader
Find me on Twitter!

Gold VIP

Re: how do i remove threats permanently?

Hi AliQ8

 

Welcome to the Community Forums...

 

Let's take the easy one first; FILTERAPP_C64.EXE Pua.Adware.Gen...what has been detected in this case is a PUA (also know in other circles as a PUP) or Potentially Unwanted Application.  Please take a look at this article for information on how to remove PUAs (and also explains Webroot policy/approach to PUAs).

 

In terms of the "threat that could not be removed", in some case WSA will encounter a threat/piece of malware that it is better handled by direct intervention from the Support Team.  I am surprised that the link did not work...so what I would do is Submit a Support Ticket explaining what has occurred (including the link not working) so that the Support Team can take a look at this and assist with removal (submission of the Support Ticket will automatically send Support a Scan Log so they should have a lot of the technical information required once the ticket is opened.

 

Whilst dealing with them I would also mention the the recurring 13 threats.  Hopefully, whilst dealing with the threat that could not be removed they should be able to look into this as well and resolve it for.  Please note that whilst Support work 24/7 it is the weekend and so responses may not be as quick as usual.

 

Well, I hope that helps?  Please post back and let us know how you get on, etc.  This information is very helpful to the Community in assisting users in the future.

 

Regards

 

 

 

Baldrick

 

       Untitled-1.png


Webroot SecureAnywhere Complete Beta Tester v9.0.24.37, imaged by Macrium Reflect v7.2

Gold VIP

Re: how do i remove threats permanently?

Hi AliQ8

 

There are in fact a number of other programs which contained the file name FilterApp_C64.exe; these include 

 

Meg Browse

Webspades

SizlSearch

BrowseMark

 

which is one reason why I would recommend contacting Support in this instance, especially if you do not feel confident with trying to undertake the removal yourself.

 

Regards

 

 

Baldrick

 

       Untitled-1.png


Webroot SecureAnywhere Complete Beta Tester v9.0.24.37, imaged by Macrium Reflect v7.2

Re: how do i remove threats permanently?

Hello AliQ8 and Welcome to the Webroot Community Forums! sgreeting_welcome_team_100-100.gif

 

Reset the Protection Statistics and do another scan: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C11_ReportsandViewers/CH11c_ViewingPr... and let us know if all is cleared!

 

Thanks,

 

Daniel Smiley Wink

New Member

Re: how do i remove threats permanently?

Thanks for the help the last scan i did found no threats after doing what you told me to do.

New Member

Re: how do i remove threats permanently?

i check and i did not have that program.

New Member

Re: how do i remove threats permanently?

I found out the source of the threat as soon as i downloaded it but after i erased it using "permanantly erase using webroot" and uninstalling the program i still had the threats after scanning.

Bronze VIP

Re: how do i remove threats permanently?

@RetiredTripleHelix Why does that work, is it a bug?

----------------------------------------
Business Products Sr. Community Leader and Expert Advisor - WSA-Enterprise administrator over 2000 clients
First company to 1000+ WSA endpoints | Power User / Business Ambassador / WSA-C and WSA-E Beta tester
Community LeaderCommunity Leader
Find me on Twitter!