Best answer by acooldozen
View originali AM TRYING TO DOWNLOAD A NEW WEBROOT BUT I CAN'T GET RID OF THE OLD ONE IT WON'T ALLOW ME TO DO IT
i PURCHASED A NEW WEBROOT BUT I CAN'T DELETE THE OLD ONE TO INSTALL THE NEW ONE IT WON'T ALLOW ME TO DOWNLOAD
Userlevel 7
+56
Hello and Welcome to the Webroot Community!
Try this to see if you can uninstall and if it doesn't try in Safe Mode with Networking: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/PC-Uninstallation-Option-Missing-from-Control-Panel-and-Start/ta-p/34688 and try typing it in as sometimes copy a paste doesn't wok and if you need Safe Mode: http://windows.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode#1TC=windows-7 and if you have Windows 8.1/10: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/
Then do this:
Can you please do a clean reinstall of WSA and Please follow the steps closely!
Thanks,
Daniel
Try this to see if you can uninstall and if it doesn't try in Safe Mode with Networking: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/PC-Uninstallation-Option-Missing-from-Control-Panel-and-Start/ta-p/34688 and try typing it in as sometimes copy a paste doesn't wok and if you need Safe Mode: http://windows.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode#1TC=windows-7 and if you have Windows 8.1/10: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/
Then do this:
Can you please do a clean reinstall of WSA and Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Daniel
i am tryind to download web root it wont down load
Userlevel 7
+36
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