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i can't get anything downloaded keeps telling me my password is wrong

  • 12 January 2016
  • 1 reply
  • 35 views

please help. i paid for this protection and i need to get it downloaded
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Best answer by Ssherjj 12 January 2016, 19:01

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Userlevel 7
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Hello sara2010,
 
Welcome to the Webroot Community,
 
Would you try installing from below and see if this works for your keycode.
 
Please follow the steps closely! This is for a PC Windows not a Mac or Android. If you need instructions for either one of these please let us know!

 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot
Please let us know if that resolves your issue? Or you can Contact Support free of charge and they will help you.You can call or  Submit a Support Ticket.
 
https://tel:18666124268
Mon-Fri 7:00 AM to 6:30 PM (MST)
Sat-Sun 7:00 AM to 6:00 PM (MST)
 
Hope this helps?
 
 
 

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