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is there a history log of my opened tickets

  • 24 December 2016
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Can I find a history log of tickets and the resulting support exchanges that I submitted?
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Best answer by Baldrick 24 December 2016, 21:25

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Hi andrewstevenh
 
Welcome to the Community Forums.
 
Assuming that you have not had to start a new support ticket (support tickets are cumulative by password..so if you continue to use the same password to log a new ticket you are effectively just adding to the previous ones, therefore you should be able to review what you have raised whe you next open a ticket).
 
If for any reason you as provided wikth a new access password then you will no longer have recourse to viewing the previous tickets & their conversations.
 
Now whether Webroot Support keep a record of all ticlets I do not know but would assume so...but how you access this I do not know, and you may need to open a support ticket to find out.
 
Regards, Baldrick

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