To Customer Support To Customer Support

is there a way to stop webroot from blocking a website you know is safe?

  • 31 March 2015
  • 5 replies
  • 619 views
A
Rank
I think Webroot is blocking me when I hit a connect link to Godvine, a site a know is safe.  At least the site, which I could once get times out.  I can get it on my computer at my daughter's house which sounds like it is not Webroot, but Verizon can't figure out how it can be them.  Any ideas?

5 replies

RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!
 
Can you please post the Link so I can check it?
 
You can fill out this form to get it changed! http://www.brightcloud.com/tools/change-request-url-reputation.php
 
Thanks,
 
Daniel 😉
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
@  If it's this one it's safe but I find it slow to load?
 
Daniel ;)
 

A
Rank
This is the website:  http://click1.godvinemail.com/  It is followed by the specific video link.  I don't know for sure it is Webroot but I do sometimes get a block on it.  The odd thing is I used to get it all the time, stopped suddenly--get a timed out message, but could get it on THIS computer at my daughter's over the week end.  I came home and could not get it again.  Any tips would be appreciated.
A
Rank
I can go on godvine.com ok, it is just the click1 link that isn't getting through anymore.
Agapecha
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
It looks like your link is to some type of account and I found this have you seen it before? https://preferences.salemwebnetwork.com/ and Webroot is not Blocking anything so it must be something with the Website.
 
Thanks,
 
Daniel ;)
 

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.