Best answer by Baldrick
View originalnot sure of my security code so i ask for a new one....get the email 2 hours later
your service is absoutely the worst...want money back
what tech support is closed on weekends????
Userlevel 7
+52
Hello
If you forgot your password or security code, click the Can't log in? link, then click I forgot my password or I forgot my security code. SecureAnywhere prompts you to enter your email address and sends you an email message containing a link for resetting your password or security code.
http://live.webrootanywhere.com/content/662/Logging-in-to-you-account
Just follow these instutions:
From Here: http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=1549
Webroot adheres to a 70 day money back guarantee.
If you purchased online from Webroot.com:
Click here to start the refund process. You will need the invoice number and the exact dollar amount shown on the invoice total. For assistance with refunds, contact our Consumer Sales Team.
If you forgot your password or security code, click the Can't log in? link, then click I forgot my password or I forgot my security code. SecureAnywhere prompts you to enter your email address and sends you an email message containing a link for resetting your password or security code.
http://live.webrootanywhere.com/content/662/Logging-in-to-you-account
@ wrote:
your service is absoutely the worst...want money back
Just follow these instutions:
From Here: http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=1549
Webroot adheres to a 70 day money back guarantee.
If you purchased online from Webroot.com:
Click here to start the refund process. You will need the invoice number and the exact dollar amount shown on the invoice total. For assistance with refunds, contact our Consumer Sales Team.
Userlevel 7
Hi HateWebRoot@ wrote:
your service is absoutely the worst...want money back
Actually, Webroot Support is officially acknowledged in the business as being amongst the best out there with a 95%, or thereabouts, satisfaction score, and that is not from inhouse polls or the like.
Webroot telephone support operates during business hours Monday to Friday but the Ticketing System is open 24/7 and responded to also 24/7 although at the weekends the response times.
The ticketing system can be accessed HERE (amongst other places) in case you decide to stay and need it for the future.
Regards, Baldrick
Reply
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.