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nothing happens when I double click the installer on Windows 10

  • 15 March 2018
  • 5 replies
  • 462 views
W
Rank
Hi,
 
I'm trying to install webroot, when I double click the installer, nothing happens. I've looked into the list of installed programs, and webroot is nowhere to be found, therefore there's nothing to uninstall.
 
I've tried the installer 9.0.19.43 downloaded from other threads and had no luck. My operating system is Windows 10.
 
Thank you
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Best answer by TripleHelix 17 March 2018, 14:01

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5 replies

B
Rank
Hi wtflmao,
 
Welcome to the Webroot Community.
 
Sorry to hear you're having trouble.
 
Please try downloading again from HERE.
 
After it has downloaded, please try right-clicking on the file and choose 'Open' and see if that will work.
 
Please let us know what happens. We will get you sorted out. :)
 
BD
 
W
Rank
Hi,
 
thanks for the reply. Same deal, nothing happened when I right clicked and open, I tried running as administrator as well without luck.
 
What are the next steps?
 
Thanks
acooldozen
Rank
Userlevel 7
Badge +36
Hi wtflmao and welcome to the Community. Which Build of Windows10 are you using? The current patched version is 1709 (OS Build 16299.309)
..........and make yourself a Great Day! Cheers, Lyle
W
Rank
Hello,
 
I'm using Windows 10 version 1709 (OS Build 16299.309)
TripleHelix
Rank
Userlevel 7
Badge +63
Hello,
 
Open Task Manager and look for 2 Webroot SecureAnywhere processes and if they are there then it could be hidden in the taskbar notification area:  https://support.microsoft.com/en-ca/help/30031/windows-10-customize-taskbar-notification-area if that is still not the case then it would be best to Submit a Support Ticket to see why you are having this issue
 
Thanks,
 
Daniel
 

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"

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