Best answer by Baldrick
View originalrenewal
Yesterday I renewed Webroot and was charged on my credit card. Today I got a message that I am not connected because I did not enter the code. When I tried to enter the code it seems like I have to renew again. I don't want to be charged twice. please advise. Gail Solt
Userlevel 7
Hi mamibaby2000
Welcome to the Community Forums.
When you renewed was it through Webroot or via another site? And did the renewal involve you receiving a new keycode or not? In terms of entring the keycode & trying to activate it did you go through the following screen/options?
If then please try again followkng the above guidance.
If you have already tried the above then I would recommend that you contact the Sales Team about the renewal on US: 1-866-612-4268 or UK: 0 870 141 7070, to advise them of what has occurred, and they should be able to assist.
Regards, Baldrick
Welcome to the Community Forums.
When you renewed was it through Webroot or via another site? And did the renewal involve you receiving a new keycode or not? In terms of entring the keycode & trying to activate it did you go through the following screen/options?
If then please try again followkng the above guidance.
If you have already tried the above then I would recommend that you contact the Sales Team about the renewal on US: 1-866-612-4268 or UK: 0 870 141 7070, to advise them of what has occurred, and they should be able to assist.
Regards, Baldrick
Userlevel 7
Hello @ and welcome to our Community!
I've sent you a private message with all the instructions you should need. Please let us know if you have any other problems at all 😃
I've sent you a private message with all the instructions you should need. Please let us know if you have any other problems at all 😃
Userlevel 7
Sneaky @ with the quick-draw :catlol:
Userlevel 7
http://i.imgur.com/6lQiCsp.gif@ wrote:
Sneaky@ with the quick-draw :catlol:
Reply
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.