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setupldr.e32 removed as a threat, but I'm not sure it is.

  • 15 June 2018
  • 5 replies
  • 165 views
H
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Userlevel 1
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I installed the Armory3d game engine files today and WebRoot picked up a threat from a scan and removed a file from the install. From the log;
 
Starting Routine> Removing c:devarmoryarmsdkwin32
esourcesappode_modulesinnosetup-compilerinsetupldr.e32...#(PX5: FB75B04C00F832FED21B01D09324F600EEABC05E - MD5: 27328F38AA7E65CCB9A84D48F1CC3960 - UniqueID: 04E95990)...
Deleting File> c:devarmoryarmsdkwin32
esourcesappode_modulesinnosetup-compilerinsetupldr.e32
 
Is this file really a threat?  If not, can I set up an exception for it?
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Best answer by TripleHelix 15 June 2018, 21:31

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Hi HardRooster,
 
Welcome to the Webroot Community.
 
In any case of a possible/suspected infection it is always best to submit a support ticket with Webroot support so they can make a determination. If this is indeed a false positive, they can whitelist the files, which will also help future users from having the same file detected, and if not, they can help with remediation, if necessary.
 
Hope this info helps ;)
 
TripleHelix
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Userlevel 7
Badge +63
Here is what Webroot says about that File! http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx
 

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
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I submitted a support ticket, I got a reply indicating that it is a false positive, and it's been whitelisted.  I also got step by step instructions on how to correct it.  Very quick customer support response time.  Thank you all for the help.
TripleHelix
Rank
Userlevel 7
Badge +63
@ wrote:
I submitted a support ticket, I got a reply indicating that it is a false positive, and it's been whitelisted.  I also got step by step instructions on how to correct it.  Very quick customer support response time.  Thank you all for the help.
Awesome! 😉
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
B
Rank
@ wrote:
I submitted a support ticket, I got a reply indicating that it is a false positive, and it's been whitelisted.  I also got step by step instructions on how to correct it.  Very quick customer support response time.  Thank you all for the help.
Excellent news. You're very welcome. Thanks for letting us know. 😉

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