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Webroot® SecureAnywhere™ - Antivirus KB

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How to Install and Activate Webroot for Android   Go to the Google Play Store and install Webroot Mobile Security     Mobile Security Webroot Inc.       Offers in-app purchases   FREE AntiVirus, internet security, and identity protection Webroot SecureAnywhere® Mobile keeps you secure when browsing, shopping, and banking on your Android™ device. It locates and locks lost or stolen devices, and automatically scans your apps for threats and malicious behavior.   MOBILE SECURITY ► Automatically scans apps for malware and viruses ► Set it and forget it – continuous protection without battery drain, interruptions or slowdowns ► Real-time anti-phishing identifies and blocks fake websites that trick you into entering your personal information ► Warns you about infected websites before you visit them ► Blocks unwanted calls and text messages ► Social network protection including Facebook and Twitter LOST DEVICE PROTECTION ► Lock – Remotely lock your device if lost or stolen ► Locate – See your device’s GPS location ► Scream – Sound an alert to help you find your device nearby *3G, 4G, or wifi connection required for lost device features   Click OPEN     Scan for Threats Now   In the upper right-hand corner where the 3 dots are click on this.  A Screen Opens at the Bottom with General Settings/ Change Password/Register/About/Uninstall   On the left lower screen you will see Register Click on Register. You will see your email and Keycode. Please write down your 20 digit keycode.     Insert your 20 digit keycode example (BDAFWRTS574AF86DBA92) without the hyphens. They will automatically insert.     Wait for Activation.   To create an account: Open your browser to the Webroot online management account website. You see the Login and Create an Account  Go here and use the function to create a new Account. Set this up with your same email amd Password that you used for installing the free version and then create a security code. • More info on SecureAnywhere Mobile: http://www.webroot.com/us/en/home/products/android • Troubleshoot issues with installation or logging in: http://www5.nohold.net/Webroot/Loginr.aspx?pid=11&login=1&app=vw&solutionid=1925 • Need support?: http://www.webroot.com/us/en/support/support-home  
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Webroot Mobile Security     Go to Google Play Store and install the Mobile Security app to your Android device.          Accept License     . Welcome to Webroot SecureAnywhere Mobile     *Create your account     *Lesarn about Lost Device Protection     *Activate Device Administration     *Scan your device      Enter the email address and password for your Webroot account along with your SecureAnywhere Complete keycode. Then click Login to Account.     Account Login Successful... Click Next      Lost Device Protection     *Lock..     *Wipe..     *Password Protection Activate Device Administration on the next screen   . Activate phone administrator/Activate     Congratulations - Setup is complete. When the scan is finished, SecureAnywhere indicates if it found any threats and if you need to take further action. *Click Done     . Warning These are items that need your attention (note some mobiles may not have to Fix This Now)     * Fix This Now      You may be at risk  There are items that need your attention * "Lock Screen" Settings in UNSAFE State   The "Lock Screen" is in the UNSAFE stae. For optimal security, we recoomend that you setup a secure lock screen.    You may click Fix This Now/ Ignore (Don't Ask Again)        Antivirus Scan      Scan Complete/No threats found.      >>Antivirus/ No problems detected.     16, You are protected       No issues detected. Application is configured for optimal security.      Note: This will be your main startup screen.   If you have any problems please issue a Support Ticket    
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t the time of the Windows 10 launch, the Edge browser does not have the capability to add extensions like Chrome and Firefox
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For PC: Minimum system requirements Windows Operating system: Webroot SecureAnywhere can be installed on a computer with one of the following operating systems: Windows 10 (32-bit and 64-bit) Windows 8 and 8.1 (32-bit and 64-bit) Windows 7 (32-bit and 64-bit) , Windows 7 SP1 (32-bit and 64-bit ) Windows Vista® (32-bit), Windows Vista SP1, SP2 (32-bit and 64-bit) Processor & RAM: Intel Pentium®/Celeron® family, or AMD® K6/Athlon™/Duron™ family, or other compatible processor 128 MB RAM (minimum) 2 GB RAM recommended (minimum) Hard Disk Space: 15 MB Internet/Browser: Internet access is required. Browser: Internet Explorer® 9.0 and higher (32-bit and 64-bit) Mozilla Firefox® (32-bit and 64-bit) - current and most recent versions Google Chrome® (32-bit and 64-bit) - current and most recent versions   For Mac: Minimum system requirements Operating system: Mac OS X v. 10.9 (OS X Mavericks®) Mac OS X v. 10.10 (OS X Yosemite®) Mac OS X v. 10.11 (OS X El Capitan®) Mac OS X v. 10.12 (macOS Sierra®) RAM: 128 MB RAM (minimum) Hard Disk Space: 15 MB Internet/Browser: Internet access is required. Browser: Apple® Safari® 7.0 or higher Mozilla Firefox® - current and most recent versions Google Chrome® - current and most recent versions   For Mobile: Minimum system requirements Android: Webroot SecureAnywhere products can be installed on an Android device with the following operating system:   Android operating system version 4.0 (Ice Cream Sandwich) or higher Kindle Fire® is supported.   Nook® HD and HD+ are supported.   Android-compatible device with 3 MB of free storage space   3G or 4G data connection is required for some features. For a list of these features, click here. iOS: Webroot SecureAnywhere products can be installed on an iOS device with the following operating system: iOS 8.0 or later Compatible with iPhone®, iPod Touch®, and iPad® mobile digital devices
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Question: I've forgotten my password under Advanced Settings > Access Control, which restricts making changes to the program and accessing potentially malicious websites.    Answer: Submit a ticket and Webroot's support team will be able to assist you with resetting it.
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In all three versions of Webroot SecureAnywhere, there exists a handy feature called “The Identity Shield” that will protect you from keyloggers, phishing sites, man-in-the-browser attacks, and many other forms of identity theft.  You can access this by clicking the gear icon next to "Identity Protection" So how does it work?  What exactly is it doing to protect you?  How can you get the most out of it?  This deep dive will answer those questions and more.   Most of this information can also be found in the user guide.     Features, Features, and More Features: The Identity Shield is a feature-rich identity protection system that protects users in a multitude of ways.  Most of these settings are accessed via “View/Edit Protected Websites,” so that’s where we’ll start.  These settings are all uniquely configurable for HTTPS, HTTP, Facebook, Twitter, and custom sites.     Here are some detailed explanations of what all of these features do for you: Website protection options Description Block phishing and known malicious websites Alerts you to phishing sites and other malicious sites listed in our Webroot database. Phishing is a fraudulent method used by criminals to steal personal information. Typical scams might include websites designed to resemble legitimate sites, such as PayPal or a banking organization, which trick you into entering your credit card number. Protect cookies and saved website data Alerts you if a malicious program attempts to gather personal data from cookies installed on your computer. Cookies are small bits of text generated by a web server and then stored on your computer for future use. Cookies can contain everything from tracking information to your personal preferences. Detect and prevent man-in-the middle attacks Alerts you if a server is redirecting you to a malicious website (man-in-the-middle attack). This is a method of intercepting communications between two systems and stealing data. Protect against keyloggers Stops keyloggers from recording keystrokes on your computer. Keyloggers may monitor emails, chat room dialogue, instant message dialogue, websites visited, usernames, passwords, programs run, and any other typed entries. They have the ability to run in the background, hiding their presence. Protect sensitive clipboard data Stops malware programs from capturing clipboard data. The clipboard is a utility that allows you to cut and paste stored data between documents or applications. Protect against URL grabbing attacks Hides your web browsing activity from malware that attempts to log the websites you visit. Protect browser components from external access Hides your web browsing activity from malware that attempts to modify your browser with memory injection and other behind-the-scenes attacks. Protect against Man-in-the-Browser attacks Blocks a malicious toolbar from stealing data. A man-in-the-browser attack is a Trojan that infects a web browser. It can modify pages and the content of your transactions without being detected. Isolate untrusted browser add-ons from data Blocks a browser add-on (browser helper object) from stealing data. While most browser add-ons are legitimate, some can display ads, track your Internet activity, or hijack your home page. Block browser process modification attempts Analyzes browser memory to see if code injection is taking place. Protect against screen grabbing attacks Blocks a malicious program from viewing and capturing your screen content. Block suspicious access to browser windows Blocks a malicious program from viewing and capturing data in Windows components.   When the Identity Shield is actively protecting you, you'll see this little padlock icon in your system tray:   Low-Level Operation The Identity Shield operates at a very low level in Windows.  To take an example, the way this works for protecting your clipboard data is that WSA steps inbetween a program that is asking for that clipboard data and the clipboard itself.  When the program requests that data, WSA checks against its database of all known programs to see if the program is legitimate or not.  If the program is not a confirmed, good program, that action is blocked.  In the same way, WSA protects against screengrabbers, keyloggers, and URL stealing attacks.  Similar protection is utilized in protecting against cookie tampering and code injection threats.   Man-In-The-Browser A man-in-the-browser attack is another type of attack that tries to pilfer your information.  The way these sort of attacks work is that a web browser itself becomes infected by a trojan.  The browser will then modify the page contents, sometimes to include fields that wouldn't otherwise exist or repurpose existing fields to do something other than what they were intended for.  This is a common attack vector for banking websites for instance.  In a recent demonstration, our Director of Security Intelligence, Grayson Milbourne, showed off a threat that modified a standard bank login page to include a password field that didn't otherwise exist.  The purpose of this threat was to get these banking customers to enter their username and password in some boxes that looked very legitimate but really weren't.  That data would then be sent off to the malware authors, who would use it to access bank accounts.  The Identity Shield provides a secondary layer of protection against this sort of threat.  The primary protection is provided by the Realtime Shield, but in the rare event that a new threat gets through that shield as an Unknown file (rather than being flagged as a Bad file), the Identity Shield still provides a secondary layer of protection against this kind of threat.   URL Reputation URL reputation is also a factor taken into account when protecting against phishing and man-in-the-middle-style attacks.  This works in conjunction with the Web Threat Shield.   Not Just Browsers The Identity Shield protects only web browsers by default, but it can also be configured to protect other applications in the same fashion.  Financial management software is one other common usage, but you are limited only by your imagination in terms of which programs you add.  The kinds of programs you may wish to add should be ones in which there is some kind of sensitive information in use.   And which browsers are supported you may ask? The Identity shield supports all of the following browsers: Internet Explorer 7.0 and higher (32-bit only) Mozilla Firefox 3.6 and higher (32-bit only) Google Chrome 10 and higher Opera 9 and higher (32-bit only) Safari 5.0.1 or higher   A New Setting for Business Customers As of 6/20/2013, there is now an additional setting for business customers in particular.  "Identity Shield Compatibility Mode" can be used in any odd situations you may encounter in which standard function of the Idenitty Shield impairs the operation of any Good programs.    From the user guide: "Allows certain applications to run that the Identity shield might block during normal operations. You can enable this option if you notice problems with an application's functions after SecureAnywhere was installed on the endpoint. With this compatibility mode enabled, the endpoint is still protected by the Identity shield's core functionality."   If there are any follow-up questions to this deep dive, please ask away!   (Special thanks to @explanoit for requesting this deep dive.  If anyone would like to make additional deep dive suggestions, please do.)
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SecureAnywhere launches scans automatically every day, at about the same time you installed the software.   You can do any of the following: Change the scan schedule to run at different times. Change the scanning behavior. Turn off automatic scanning. To change the scan schedule: From the system tray, double-click the Webroot icon.       The main interface displays.     2. In the upper right corner, click the Advanced Settings button.     The Settings pane displays with the Install Settings sub-pane active.   3. Click Scheduler .     The Scheduler pane displays, with the Scan Schedule sub-pane active.     4. To disable automatic scanning, deselect the Enable scheduled scans checkbox.     5. To change the scanning frequency, from the Scan Frequency drop-down menu, select one of the following: Scan every day Scan on bootup Scan every Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday   6. To change the time of the scan, from the Time drop-down menu, select one of the time options.     If you select one of the when resources available options, the scan will launch when computer resources are available, generally within an hour of the time you select.   7. Select any of the following checkboxes:       8. When you're done, click Save .  
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Symptoms Diagnosis Solution Webroot SecureAnywhere Complete – Backup & Sync for Android    Online Guide    BACKUP & SYNC ► Securely synchronize photos, music, and video between your computers and devices ► Remotely access all files stored in your Webroot Accoun   Download the app to your mobile device . Look for the Backup & Sync icon on the Home Panel. Tap the Backup & Sync icon. Enter your Webroot SecureAnywhere Complete user name, password, and keycode. Backup & Sync shows your synchronized devices and folders in the middle panel. At the bottom, a tab bar allows you to switch between the following tasks:   Files - Provides access to the Anywhere folder, files on your mobile device, and synchronized files from other devices in your SecureAnywhere account. Camera - Allows you to take pictures and record video, and then automatically upload those files to your online account. The files will be uploaded to Files and Folders/(DeviceName)/Media Files. More - Provides additional options: Viewing the transfer status of uploads or downloads Backup & Sync settings Logging out of Backup & Sync Refreshing your connection to the Webroot servers Renaming your device within the app Viewing the Help file Viewing general Backup & Sync app info WebrootSecureAnywhere Complete \Backup&Sync/SecureWeb     Named Device or Rename     Files          Camera                  Connected                    Local:                      Remote Containers     Camera: 1- Take a Picture 2- Record Video 3-Uplaod Current Media 4-Media Files     More...       LEARN MORE • More info on SecureAnywhere Internet Security Complete: http://www.webroot.com/us/en/home/products/complete • Troubleshoot issues with installation or logging in: https://www5.nohold.net/Webroot/Login.aspx?pid=11&login=1&app=vw&solutionid=1925 • Need support?: http://www.webroot.com/us/en/support/support-home                                                          
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Apple has announced plans to release their newest Mac operating system (macOS Sierra) to the public on Tuesday, September 20th. To ensure continued protection, it is   critical   that customers update their Webroot SecureAnywhere software   before upgrading their Mac operating system. Instructions for upgrading can be found here.   If you are unable to successfully upgrade the to the latest build, please submit a ticket with Webroot.
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Question Does SecureAnywhere's firewall work with other firewalls? Answer The Webroot SecureAnywhere firewall and software is compatible with any other antivirus or firewall application, so you should have no problem running our software alongside your other antivirus/firewall. While it is possible for another antivirus or firewall application to interfere with WSA, no part of Webroot should interfere with other firewalls as WSA is built to recognize and co-exist with other legitimate antivirus/firewall applications. Running the Windows firewall alongside our program is recommended and sufficient because the Windows firewall is effective against hostile inbound connections, whereas SecureAnywhere provides effective outbound protection.
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A common question we get on the community is this: Is Webroot doing anything at all?  How do I know it is working?   Due to the rapid scans and minimal impact on performance, it can sometimes look like Webroot isn't doing anything at all.  But don't worry, all of that performance is being offloaded to our cloud servers.  Here's some more details about exactly how Webroot works quietly in the background, told by one of the most knowledgeable people on our community:   From @Baldrick:   Yes, this is normal with WSA and...Yes...you are well protected despite WSA not finding anything.   This is essentially down to the way that WSA works; it does not scan your entire drive and every file by default but rather it only scans for active files/apps, on the premise that if malware is dormant/inactive then it is not a threat...which makes absolute sense when you really think about it...but the moment that a dormant file/app starts to run/goes active WSA pounces on it, determines if good or bad and acts accordingly, i.e., allows to proceed or blocks & cleans, etc.   In the case of a non determination WSA will restrict the file's/app's actions and 'monitor' it which journalling its actions so that if at a later date it determines the file is bad then it can block/clean it and with the help of the journalled information reverse all changes made by it...pretty cool, eh?   If interest in this then please take a look at this KB Article on the subject.  And to give you the bigger picture on how WSA protects you please have a look at the below:       Original topic here.
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Question How do you run WSA alongside Windows Defender on Windows 8, 8.1 & Windows 10 as Windows Defender is a Full AV on Windows 8 & 8.1 and Windows 10?   Answer You have to make a change to the registry so if your not able to do this, please make sure a Windows Expert does the change!   "Also Webroot is not in any way responsible or liable if anyone makes changes to the Registry."   Windows Defender Tweak if users want to run with WSA on Windows 8, Windows 8.1 and Windows 10. Windows 8 and newer detects other AVs in the Action Center and blocks Defender from becoming active. You can create a value of type DWORD named HideActionCenter (under HKLM\Software\WRData\ on 32bit or for 64bit HKLM\Software\Wow6432Node\WRData\) set to '1' and reboot and it will prevent Webroot from adding into the Action Center to allow Defender to stay active.    
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Just what is the Threats Removed stat and how do I reset it?
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Symptoms Diagnosis Solution Password Manager for Mobile Devices    Instructions for SecureWeb Browser to be able to use the vault to store your online passwords.   **Please ensure that you have enabled the "Passwords Services" in your account before attempting this.   To enable Password Services if you have not done so, please follow the instructions below:   1.  Open the following web page: <a href="https://my.webrootanywhere.com/default.asp" target="_blank">my.webrootanywhere.com/default.asp</a> 2.  Log into your account. 3.  At the top right corner of the account window, your user name is listed with a drop-down arrow.  Click the arrow to open the drop-down menu.   4.  In the drop-down menu, select Account Settings. 5.  Under Access & Permissions, locate the "Passwords" checkbox 6. Check this box 7. Once you have made this change, click Save Access & Permissions.   Please note this will take 15 minutes to go through.   Android Devices   Access to Password Manager Android devices indeed utilize the Password Manager through the use of the Secure Web Browser (SWB).  The SWB is available as a standalone app, and is also automatically installed as a part of the WSA-Security Complete app on Google Play as well.   If you have WSA-Internet Security Plus or the Best Buy version for your PC/Mac, you will need to download the SWB app separately from your WSA Mobile protection.  If you have a license for WSA-Complete, you will want to download the WSA Security Complete.   Download the free WSB or WSA Complete from Google Play Store: For SecureAnywhere Complete: (https://play.google.com/store/apps/details?id=com. webroot.security.complete) For free version of SecureWeb Browser: (https://play.google.com/store/apps/details?id=com. webroot.secureweb)     To use the Password Manager within the SWB:   Open the SWB app. Log into  WSB if prompted (Using your Webroot Account information) Click the Menu button Select Vault Enter your login or password if prompted Click ok Your stored Password Manager sites should now display.  Click on the site you wish to log into, it should open in the WSB Some sites have the login spaces showing by default, some do not.  If the site does not, click Sign In/Log In link to access the login page. Click the Menu button Select Vault Select AutoFill Click on the saved site profile you wish to use to log in. Click the page login button if needed.   In some cases when you close WSB you will have to sign in again with your log in password.   Also, see this part for the user guide for some additional information: https://mobile.webroot.com/brands/webroot/en/help/ android/SecureWeb/passwords.htm       iOS Devices   Specifically designed for iPad and iPhone devices, the Webroot SecureWeb browser protects you from phishing attacks and infected sites as you surf the web. Open the App Store on your iOS device and search for "Webroot SecureWeb" Tap Free, then tap Install to download the app. Once installed, tap SecureWeb to launch the app. We recommend using the SecureWeb browser whenever you browse, shop, or bank online. Enter a website address to begin browsing.  Manage Passwords on your iOS devices If you're a Webroot SecureAnywhere Internet Security Plus or Internet Security Complete subscriber, you can use the SecureWeb browser to enter your saved passwords. If you don't use Internet Security Plus or Internet Security Complete, click here to upgrade 1. To use Password Manager, you will need a Webroot Account. If you already have a Webroot Account, skip to step 2. Otherwise click here for instructions.   For Password Management  http://live.webrootanywhere.com/content/1266/Using-Password-Management   Using Form Fill Profiles:  http://live.webrootanywhere.com/content/1397/Using-Form-Fill-Profiles     Adding Sites and Changing Saved Site Settings   The Secure Web Browser is not currently able to add sites or change site settings.  To add a site, or change site settings such as a new password, you will need to log into the Account Console.   In either the SWB or other browser, navigate to https://my.webrootanywhere.com Log in Select Passwords   To Change Password or other editing Locate the saved Site Click the Edit link Make the desired changes Click the Save Site button   To Add a New Site Click Add Site in the menu at the upper right Fill in the Site information Click the Save Site button     Dual Authorization For Password Manager   (Suggested for Advanced Users Only at this time)   Log into your Console Click on Passwords On the right hand side, under MyIdentity Actions: Click View Settings Enter your Password Google Authenticator multifactor authentication settings will now be displayed.   By Sherry and David (shorTcircuitT)  
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Symptoms Diagnosis Solution SecureWeb allows you to safely surf the Internet by blocking malicious websites from loading before you access them.   WSA Mobile SecureWeb for iOS User Guide : SecureWeb  browser opens with Secure Browsing enabled.   Tap on the W in the right hand uper corner. This will open some boxes as shown below. in diagram.   Sign in with your email address. Tap the arrow to the right to Login to Password Management.   This will give you access to Sites & Passwords (Bookmarks/ Favorites, toggle on or off)   History (You can clear your History there)   Form Fills   Search Settings: Tap to open and you will see Search Engine Tap and enter..Google, Yahoo, Bing, DuckDuck Go ,   Safe Search.Show Trust Level (toggle these on or off)   Web Protection: Open and set your protection to Normal (Recommended), High or Very High      
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It could happen that uninstallation options for SecureAnywhere could be missing from the Control Panel or Start menu.  If you want to uninstall SecureAnywhere and are unable to do so because of the options are missing, here are some steps you can try to resolve the problem: Option 1: Ensure correct display settings Open the main interface. Click Settings, then choose Basic Configuration. Un-check the boxes next to Show Webroot in the Start Menu and Show Webroot in Add/Remove Programs. Click Save All. After saving your settings, repeat steps 1 and 2, then re-check the boxes next to Show Webroot in the Start Menu and Show Webroot in Add/Remove Programs.  Then click Save All again.   Once you have re-checked the correct options, try uninstalling Webroot from the Control Panel > Add/Remove Programs option, or from Start > All Programs > Webroot SecureAnywhere > Tools > Uninstall Webroot. Option 2: If the method above does not work, you can run an uninstall command manually.  Choose the correct instructions for your operating system.  NOTE: Some users report that using "copy/paste will NOT work, so make sure you manually type the command please. For Windows XP: Click Start, then click Run. The Run box opens.   Type the following into the Run box, exactly as it appears below.  Note: This path is for the default location.  If you installed the program elsewhere, be sure to modify the path accordingly. "C:\Program Files\Webroot\WRSA.exe" –uninstall   Click OK.   When prompted to uninstall, click Yes.     For Windows Vista and Windows 7: Open the Start menu by clicking the Start icon.   Type the following into the Start Search bar, exactly as it appears below.  Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:\Program Files\Webroot\WRSA.exe" –uninstall   Press the Enter key on your keyboard.   When prompted to uninstall, click Yes.   For Windows 8 & 8.1: Move your cursor to the bottom right of the screen to open the Charm Bar menu.   Click Search, then type the following into the Start Search bar, exactly as it appears below. Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:\Program Files\Webroot\WRSA.exe" –uninstall   Press the Enter key on your keyboard.   When prompted to uninstall, click Yes.   For Windows 10: Click the Search icon at the bottom of the screen in the Taskbar   Type the following into the Start Search bar, exactly as it appears below. Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:\Program Files\Webroot\WRSA.exe" –uninstall   Press the Enter key on your keyboard.   When prompted to uninstall, click Yes. If neither of the methods above is successful, please repeat the steps in Windows Safe Mode.
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We've got a solution that you can implement yourselves as a workaround to fix the issue with the toolbar going missing after upgrading to Firefox 40.
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Safari users might see this image when booting up Safari: This is a legitimate Webroot extension installation message, and you should go ahead and click Install to allow the extension to complete.
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Symptoms Diagnosis Solution AntiVirus Shields Settings for Android,   This is to make sure you have your Webroot shields enabled. Follow these steps below.   Open WebrootSecureAnywhere Mobile. Open Security on lower left hand side    Open Antivirus       There are items that need your attention Fix This Now       Install Shield is Turned OFF File System Shield is Turned OFF Execution Shield is Turned OFF Dialer Shield is Turned OFF Unknown Sources Shield is Turned OFF USB Debugging Shield Turned OFF     You may be at risk There are items that need your attention         To Check your Shields   Open Webroot/Security/Antivirus/Shields (lower right hand corner)       Online User Guide Here   Also in the right hand corner of Webroot is the Help Guide for the Android                        
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Question How do I activate a new keycode in SecureAnywhere for Mac? Answer If you receive a new keycode from Webroot, you can activate it from the My Account window. To activate a new keycode: Open the SecureAnywhere interface (click the Webroot icon  in the menu bar, then select Open Webroot SecureAnywhere from the drop-down menu).   From the main window, click the Gear icon next to My Account.   Enter your new keycode in the field on the right   Click Activate once you have done this and allow the program to run a scan.
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