Solved

unable to open pdf


I cannot open a pdf on this windows 8 system.  When I double click to open, it goes to a black screen.  All online helps want me to disable security and reinstall adobe.  I'm not comfortable with this.  Has anyone else had and resolved this issue?
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Best answer by Ssherjj 8 July 2015, 22:42

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3 replies

Userlevel 7
Badge +62
Hello @,
 
Welcome to the Webroot Community,
 
You don't need to disable Webroot to install Adobe. Keep Webroot enabled.
 
I would open Adobe Reader and click on help and  select repair installation.  if this doesn't help then you can uninstall Adobe Reader and install the lastest from  here https://get.adobe.com/reader/
Please uncheck any add ons or offers. They cause havioc to ones computer.
 
Maybe someone here in the forum can add to this post as well?
 
 
Hope this helps?
 
 
Did exactly as you suggested. All is now good. Thanks so much.

Julia
Userlevel 7
Badge +62
Hi Julia,
 
Wonderful news. And you are very welcome!:D
 
Thank you for letting us know!
 
Have a Great Day!
 
 
Best Regards,

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