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webroot scan causing computer to crash

  • 12 January 2015
  • 2 replies
  • 345 views
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During the last 24 hours, my computer has crashed 3 times (white fuzzy screen). When I log back in and go to Webroot, I see that it just did a scan. I had this problem about a year ago for a few months, then it stopped. Why is a webroot scan making my computer crash? How do I stop it?
 
Thank you.
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Best answer by Ssherjj 12 January 2015, 16:02

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2 replies

Ssherjj
Rank
Userlevel 7
Badge +62
Hello and Welcome to the Community Forum,

Please can you do a clean reinstall and follow these instructions closely.

Make sure you have a copy of your 20 Character Alphanumeric Keycode ExampleA69-AANA-A783-DE78-C584
KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
Download a Copy Here http://anywhere.webrootcloudav.com/zerol/wsainstall.exe PC users and click http://anywhere.webrootcloudav.com/zerol/wsabbs2.exe
for Best Buy .
Uninstall WSA and Reboot
Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
Let it finish it's install scan
Reboot once again

Please let us know if that resolves your issue!

Best Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Rakanisheu Retired
Userlevel 7
Hmmm thats not good, does your PC crash when it does anything else? White Fuzzy crashes isnt good, could indicate the PC is overheating. Does it freeze and not respond or does it crash and reboot? How old is the PC?

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