webroot scanning problems

  • 2 March 2017
  • 1 reply
  • 41 views

Hi Webroot, 

For about a while my scanning has not been working. Every time I click scan my computer it takes me to the results and says scan failed. If anyone could help I would deeply appreciate it! 

Please write back to me as soon as possible. 

Thanks, 

Brandon Collins 

1 reply

Userlevel 7
Badge +62
Hello bc333123,
 
Welcome to the Webroot Communiuty,
 
Would you please do a uninstall/reinstall of Webroot?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,

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