wireless keyboard fix with webroot

  • 10 July 2016
  • 1 reply
  • 35 views

I find it interesting that while I was on vacation and my webroot couldnt renew due to a CC issue, I come back and suddenly my computer wont run.  says there is a PC issue with a driver.  I call webroot, renew everything bring it into geek squad for a bug fix? for my wireless keyboard.  Anyone else with this issue.  Computer suddently crashing because webroot didnt renew
 
 

1 reply

Userlevel 7
Hi pphillips
 
Welcome to the Community Forums.
 
I have to say that I have never come across such behaviour as a result of not renewing an expiring subscription. I am not saying that they are not linked but just that I find it hard to understand as to why they would be.
 
For that reason I would recommend that you Open a Support Ticket to let the Support Team know about this and to let them investigate the issue for you.
 
Please do let us know what they find/advise as and when you contact them.
 
Regards, Baldrick

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