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Activate a New Keycode

  • 11 April 2015
  • 3 replies
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Userlevel 4
My yearly plus subscription is ending tomorrow.  I added a new keycode for "complete" into my software but the console is not recognizing the upgraded license.  I added the new keycode in the console as well  under "manage keycodes".  It shows but it's not activated.  How do I do that?  Thanks in advance.
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Best answer by Randy 12 April 2015, 01:36

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Userlevel 7
Badge +62
Hello Randy,
 
Can you please do a scan of Webroot and see if that will activate your WSAC? Webroot should self upgrade during a scan Did you do this below?.
 
 
  • Click the gear icon next to My Account. Your account panel displays.[img]http://www.webroot.com/En_US/SecureAnywhere/PC/Content/Resources/Images/MyAccountDetails.png[/img]
  • Under Activate a new keycode, enter the keycode you want to add and click Activate.
 
 
If you are having trouble then you can submit a Support Ticket I believe you will need your Passwords transfered to your new keycode as well.
 
 
Hope this helps!,
 
 
Kind Regards,
 
 
Userlevel 4
Thanks for the reply Sherry.  I think I've got it.  I reinstalled the software and everything seems to be fine.  I appreciate the quick response....
Userlevel 7
Badge +62
Hi Randy,
 
Sounds good to hear that you did a clean reinstall.
 
If you need anything else just holler!
 
Thanks for getting back to us.
 
 
Best Regards,

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