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Rik
New Member
Rik
Posts: 2
Registered: ‎08-27-2012
Accepted Solution

Android app for Secure Anywhere Mobile Complete

I got the Android app for SecureAnywhere Complete, but whenI try to sign in I can't get my keycode to work. I've changed the code several times and nothing works. I noticed that when I try to log in, the code is in all caps and it adds a dash before the last two letters. There is no dash in the keycode I registered.  Anyone have the same problem or know how to get the thing to work?

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MikeR
Posts: 1,630
Topics: 136
Kudos: 743
Solutions: 427
Registered: ‎02-15-2012

Re: Android app for Secure Anywhere Mobile Complete

Hey Rik,

 

Your keycode should be 20 characters long and the dash should be auto-filling every 4th character. I will send you a private message with your keycode that you should be using. :smileyhappy:

 

It looks like everything else should work fine so please let me know if you have any other questions. Make sure that your Android isn't auto-filling a Gmail email address as well.

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Rik
New Member
Rik
Posts: 2
Registered: ‎08-27-2012

Re: Android app for Secure Anywhere Mobile Complete

Okay, I fixed it.  Thanks so much for the help!  Rik

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New Member
grundyboat
Posts: 1
Registered: ‎10-11-2012

Re: Android app for Secure Anywhere Mobile Complete

Having the same problem with my phone. trying to install on new phone of same model. says code wrong

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MikeR
Posts: 1,630
Topics: 136
Kudos: 743
Solutions: 427
Registered: ‎02-15-2012

Re: Android app for Secure Anywhere Mobile Complete

Hi grundyboat,

 

I found a trial of SecureAnywhere Complete on your account but to investigate further I will need any other keycodes or email addresses you used. Please Send me a Private Message with this additional information and the specific error you are receiving so we can get this resolved. :smileyhappy:

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New Member
MattCass
Posts: 3
Registered: ‎02-04-2013

Re: Android app for Secure Anywhere Mobile Complete

I am having the same problem.  What am I doing wrong.  I used the email and pw and the key code and it keeps messing up.  Matt

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MikeR
Posts: 1,630
Topics: 136
Kudos: 743
Solutions: 427
Registered: ‎02-15-2012

Re: Android app for Secure Anywhere Mobile Complete

Hey Matt - you actually have a Webroot Internet Security Plus subscription, so you will need to download the free Webroot Security & Antivirus app and enter your keycode to give it the paid feature set. :smileyhappy:

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New Member
MattCass
Posts: 3
Registered: ‎02-04-2013

Re: Android app for Secure Anywhere Mobile Complete

Where do I go to enter the code once I get it downloaded?

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MikeR
Posts: 1,630
Topics: 136
Kudos: 743
Solutions: 427
Registered: ‎02-15-2012

Re: Android app for Secure Anywhere Mobile Complete

[ Edited ]

You just open the app>tap Register>tap Activate and enter your keycode.

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New Member
MattCass
Posts: 3
Registered: ‎02-04-2013

Re: Android app for Secure Anywhere Mobile Complete

Did the trick.   Thanks!!

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