08-27-2012 12:36 AM
I got the Android app for SecureAnywhere Complete, but whenI try to sign in I can't get my keycode to work. I've changed the code several times and nothing works. I noticed that when I try to log in, the code is in all caps and it adds a dash before the last two letters. There is no dash in the keycode I registered. Anyone have the same problem or know how to get the thing to work?
Solved! Go to Solution.
08-27-2012 08:10 AM
Your keycode should be 20 characters long and the dash should be auto-filling every 4th character. I will send you a private message with your keycode that you should be using.
It looks like everything else should work fine so please let me know if you have any other questions. Make sure that your Android isn't auto-filling a Gmail email address as well.
10-15-2012 10:12 AM
I found a trial of SecureAnywhere Complete on your account but to investigate further I will need any other keycodes or email addresses you used. Please Send me a Private Message with this additional information and the specific error you are receiving so we can get this resolved.
02-04-2013 05:34 PM
Hey Matt - you actually have a Webroot Internet Security Plus subscription, so you will need to download the free Webroot Security & Antivirus app and enter your keycode to give it the paid feature set.
02-04-2013 05:54 PM - edited 02-04-2013 05:55 PM
You just open the app>tap Register>tap Activate and enter your keycode.