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Block/Allow Files

  • 12 December 2017
  • 7 replies
  • 300 views
S
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I have the exact issue described in this post: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Block-Allow-Files/m-p/279102
 
However in that thread, though marked "Solved", the OP never came back to confirm a solution.
 
In short, when I add a file to the Allow/Block list, I browse to the file, select it, hit Okay, and when it's listed in the Block/Allow list, it's shown with a different location, a temp folder under AppData, not the location where I chose the file. I have not been able to get the file listed with the correct location.
 
And the file is not allowed to run even when it's listed in the Block/Allow list with the incorrect location. If WebRoot Protection is turned off, however, the program runs successfully.
 
Any Suggestions?
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Best answer by SPCW_Inc 10 January 2018, 20:37

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7 replies

RetiredTripleHelix
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Hello,
 
The link you posted doesn't work so can you post it again.
 
Thanks,
 
Daniel
RetiredTripleHelix
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This must be the one: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Block-Allow-Files/m-p/279102
 
And this was the Solution: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Block-Allow-Files/m-p/279125#M19518
 
Don't you agree? For a more Complete answer please Submit a Support Ticket and ask support directly.
S
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I don't know if I agree or not, the OP never responded in the other thread. In the absence of any other suggestions I'll be removing and re-installing to see if it works.
RetiredTripleHelix
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@ wrote:
I don't know if I agree or not, the OP never responded in the other thread. In the absence of any other suggestions I'll be removing and re-installing to see if it works.
Or contact Webroot Support: Webroot Customer Service 
S
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Userlevel 2
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Only this afternoon did I get an opportunity to remove and re-install WebRoot. After uninstalling, I was careful to remove remaining WebRoot folders from Common Files under Program Files and Program Files (x86), and then reboot the computer before re-installing. And this did resolve the problem. The location of the application is now correctly shown when added to the Whitelist. Thanks.
J
Userlevel 7
We appreciate you letting us know, @! :cathappy:
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
@ wrote:
Only this afternoon did I get an opportunity to remove and re-install WebRoot. After uninstalling, I was careful to remove remaining WebRoot folders from Common Files under Program Files and Program Files (x86), and then reboot the computer before re-installing. And this did resolve the problem. The location of the application is now correctly shown when added to the Whitelist. Thanks.
Great to hear! :D
 
Cheers,
 
Daniel

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