I am running with rootkit dection on.... when scan starts (showing rootkit phase) it sits at 0% for LONG time, I've let it go to 28 min before needing to use computer so I 'x' it out and move on. (when I cancel it does not cancel).
Install with the new installer, enter your Keycode and DO NOT import any settings, if so offered by the installer, as you can set it up as you like once it's done
Let it finish it's install scan
Reboot once again
If this fails to resolve the problem, you may need to contact Support for assistance.
If your subscription is directly through Webroot, you will need to contact Webroot Support. You can do so by submitting a Trouble Ticket if you have not already done so, or by phone during business hours. (The online Ticketing system is manned 24/7)
If your subscription is through Best Buy Subscription Software services, you may need to call them at 1-800-GEEK-SQUAD.
You are most welcome. Thank you for taking the time to feedback and glad to hear that this has sorted it for you.
One very, very occassionally (amonsgt all of the millions of installs of WSA out there) comes across this problem...it is sporadic and therefore difficult to pin down...but the old uninstall/clean install 2 steps usually resolves it.
You know where are if you have any further questions. :D