Charged twice on credit card, who do I contact?

  • 3 March 2015
  • 2 replies
  • 380 views

Hello, 
 
Last week I bought the basic Webroot Anti Virus. 
 
Yesterday I upgraded to the complete edition. 
 
It seems this upgrade was charged twice on my card. 

Who do I contact for a refund. 
 
Credir Card shows the following charges below: 
 
03/02/2015 Pending WEBROOT ANTI VIRUS $21.90
03/02/2015 Pending WEBROOT ANTI VIRUS $21.90
 
Thanks

2 replies

Userlevel 7
Badge +56
Go ahead and call the purchases and renewals number on here:
http://www.webroot.com/us/en/support/contact
and they'll be able to get it sorted out for you.  Sorry for the duplicate charge!
thanks i will call them

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