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Controlling WRData folder size - help needed

SOLVED
New Member

Re: Controlling WRData folder size - help needed

It would be WAY LESS  annoying if we could redirect log files into a temp file somewhere else, instead of being somewhere in the default C: drive, as most of us have Terabytes of free space somewhere else waiting to be filled with useless logs.

Anyway, my subscription has ended and I am not going to resubscribe. Not exactly because of this problem but becasue of several other problems. I will post when I have the time and stamina for it.

Community Leader

Re: Controlling WRData folder size - help needed


VirtualFM wrote:

It would be WAY LESS  annoying if we could redirect log files into a temp file somewhere else, instead of being somewhere in the default C: drive, as most of us have Terabytes of free space somewhere else waiting to be filled with useless logs.


 

I agree. But I completely disagree about the log files being "useless". They are FAR from useless (see my post above).

 

If and when you find the stamina, we would be genuinely interested in knowing your reasons for ending your subscription.

New Member

Re: Controlling WRData folder size - help needed

You are right about the "uselessness". They are obviously important for analysis from Webroot's point of view. I meant useless for the user, who doesn't want to be bothered with them in normal usage. If this was not an issue the user wouldn't even know about the existence of those log files. We do because they are interfering with our daily routine and messing up our workflow. If they were "transparent" most of us wouldn't care less about them.

Community Leader

Re: Controlling WRData folder size - help needed

Very few users have problems with unreasonably large WRData folders. But for those who do, I can imagine it can be annoying, more particularly if it is interfering with efficiency due to lack of disk space and/or possible performance issues as a result.

 

Will certainly be interested in hearing your (other) reasons for discontinuing with Webroot when you find the time.

Gold VIP

Re: Controlling WRData folder size - help needed

Hi monstertruckpa

 

Welcome to the Community Forums.

 

If I may pick up on the point you made about the non resizable nature of the WRSA UI...this is due to the way that & in what WRSA is written in as a programming language. IT was designed from the outset to have as small a footprint/impact on the computer it is installed on, and in terms of the .exe that does most of the work it is remarkable that so much is done by something that is barely over the 1Mb mark in terms of size.

 

Now whether this policy or approach will change in the future I do not know but I believe that there a feature request already lodged (HERE) in the Ideas Exchange which you could support/add you comments to. The Development Team regularly review the ideas & features requested and if enough support is garnered there is a chance that they take the idea onboard.

 

Hope that helps?

 

Regards, Baldrick

       Untitled-1.png


Webroot SecureAnywhere Complete Beta Tester v9.0.18.38, imaged by Macrium Reflect v7

Frequent Voice

Re: Controlling WRData folder size - help needed

I have this problem as well now noticed my folder went from under 100 meg a few months ago to more than 1.6 gig

 

I ran the log and checked found 26 items prefixed with a [U] which as I understand means monitor it.

 

I submitted my log can it be looked at and white list things, I mean it is things I would never imagine, like Acronis, Microsoft Soduko and Abelsoft StartUp Star

 

I am also attaching here in case it helps find my submission to support (Only [U] Entries)

 

[U] d:\utilities\startupstar\startupstar.exe [SHA256: 7691FDC682720BA78B2994D4E4863DAE82B42847FA43A1FD6436C9265C4E8838] [MD5: 70556E9E9B52851AE87388D36D6E8D35] [Flags: 00081011.52758]
[U] d:\utilities\startupstar\abupdater.dll [SHA256: 66D7CF476BA21AAC5F97F45688A8236C0D45B7C34EB211DE2A4CAC9E295664A3] [MD5: 61724B56ED96488E4C612955FD4D76C2] [Flags: 08081001.52761]
[U] d:\utilities\cyberlink\powerdvd17\common\navfilter\clte.dll [SHA256: 585A28D9D02FA001F59AB05D16183DBD7004A57BB9A7CACE4265999EA17C53FA] [MD5: BCBAFC2696500F3C62C4733D60603A90] [Flags: 08000000.49793]
[U] d:\utilities\startupstar\startuplogic.dll [SHA256: 98410EB89F1D6488B4693117B1E79CD549F09A5830BB01F60163AF626B2C1D1B] [MD5: 94550D04C4B2B1A77EBF8A5F0C5A1332] [Flags: 00081001.52763]
[U] c:\program files (x86)\common files\acronis\tnd\tnd_setup.bin [SHA256: 0B50A8F61E8D41838CC4E37EDAF1D940E500CEEFE2DD94EC6D2BBC18900D7D06] [MD5: 650CDB7B096B8299E954E37F2DA259E6] [Flags: 00080001.40828]
[U] d:\utilities\startupstar\guiutils.dll [SHA256: A68E65124BC9A6B114A94D437A0276BD3DA053383C49197A3F914FAE1FDC1B1C] [MD5: 40ABF852D5621CED2E1419240A215913] [Flags: 00081001.52767]
[U] c:\users\kliebor\appdata\local\packages\microsoft.microsoftsudoku_8wekyb3d8bbwe\ac\microsoft\clr_v4.0_32\nativeimages\microsoftad1741a9e6#\0b18ef62d07d46d9b154f61a9fc1abbf\microsoftadvertising.sdk.plugin.mmppf.ni.dll [SHA256: C99DF285A22750C3433A7D425F98F693DC6FA530565EAE03C410372A2A45C0F8] [MD5: 59EBFBD722BC7EAC3616619FE0E4074A] [Flags: 00000000.50080]
[U] d:\utilities\startupstar\registryutils.dll [SHA256: E2A9F54186E0D5F118FB8978CFE66F42AE110F692B68BB44CF18A895E2C362BB] [MD5: 5EA1A09C8AD6473BC267A5640DD85D9D] [Flags: 00081001.52772]
[U] c:\users\kliebor\appdata\local\packages\microsoft.microsoftsudoku_8wekyb3d8bbwe\ac\microsoft\clr_v4.0_32\nativeimages\microsoft.a4e25c34f#\8d13b18477ac710f2037cf477c870f1a\microsoft.admediator.windows81.ni.dll [SHA256: E3041444F14BB7011B126A2B662F308E411E4D5D4AB79997D6C64442A911D60B] [MD5: D96CBA9B2B086C2AD76BFA548764FA5C] [Flags: 00000000.50055]
[U] c:\program files (x86)\common files\acronis\trueimagemedia\ramdisk.bin [SHA256: D83DEFF32CF91995E142859D1D92E11A1CAC9618557C0ED838907338D98B5FC9] [MD5: 73D1152170DE3A145BBB1D437B560C6A] [Flags: 00080011.37438]
[U] d:\utilities\startupstar\abautostartmanager.dll [SHA256: 1D12B8BBF3736818AF829BB7C06A91C50E1CD3D10294ECC19EA54D9906D72983] [MD5: B3B6D5B8D9E0D6A8E358D739313CAFA0] [Flags: 00081001.52774]
[U] c:\users\kliebor\appdata\local\packages\microsoft.microsoftsudoku_8wekyb3d8bbwe\ac\microsoft\clr_v4.0_32\nativeimages\arkadium.awd4f12c8f#\88b665cc172ee8fbba88c82dd38b348a\arkadium.awardsmodule.ni.dll [SHA256: A921665B4EC31B091572726B6E0B2D830826CCAA5B1F562F3DAFA1431436FCF6] [MD5: 16DC0054BACD645D3EF16A4F09BFC753] [Flags: 00000000.50047]
[U] c:\program files (x86)\common files\acronis\trueimagehome\splash.run [SHA256: 575BF4A8074D37153E765E8D054C4BDC263B800E8A5CD06F8D8336F085418319] [MD5: CA0297E8331A3631CEA74772C76C402D] [Flags: 00080011.37479]
[U] c:\users\kliebor\appdata\local\packages\microsoft.microsoftsudoku_8wekyb3d8bbwe\ac\microsoft\clr_v4.0_32\nativeimages\unityengine\c12c06c9cc0eddbfb885969710516601\unityengine.ni.dll [SHA256: 50FFBEA0921C87FA72F3D6D08D4457501AAD5A9726C4D27FBAA3A28AC4567ACA] [MD5: 40F9B91CE2B974842B88BDE08F4E9927] [Flags: 00000000.50054]
[U] d:\games\steam\steamapps\common\ember\ember.exe [SHA256: A8CAEDD4FA192B34DA16CC0D5DCF6C28265D8DEB5579AE7F6216B90938CD0C32] [MD5: DD15D4A61F3DF98B0C2046D923AB6B8F] [Flags: 00000800.52123]
[U] d:\utilities\startupstar\startupstarlogic.dll [SHA256: 19B894C284790D7E1BBF90F0118B39BA83A2C3F019F7F66467243CDDE4721ECB] [MD5: ADC082153784FC408733326E0ABCF3D4] [Flags: 00081001.52778]
[U] c:\users\kliebor\appdata\local\packages\microsoft.microsoftsudoku_8wekyb3d8bbwe\ac\microsoft\clr_v4.0_32\nativeimages\arkadium.core.win8\aebef6d4e29404ecde58dba2c884196e\arkadium.core.win8.ni.dll [SHA256: 546A5DED01E085C13C2D3CDB3606C48F54D99F775495642079E3DE2B130B428A] [MD5: C1052DF7ED9F69DFF3854A861546B078] [Flags: 00000000.50037]
[U] c:\users\kliebor\appdata\local\packages\microsoft.microsoftsudoku_8wekyb3d8bbwe\ac\microsoft\clr_v4.0_32\nativeimages\arkadium.ad1735b4ba#\267b969c375d11ce32551fd275dfe82c\arkadium.advertisement.ni.dll [SHA256: 3B93EFCE413078F1FAE15EFDBBAA4A0E3D0F02B5F3B70A4C14BEFFB15FE44343] [MD5: BAA37FB2AFD3E65EB9743F6B6FC82E08] [Flags: 00000000.50044]
[U] d:\games\steam\steamapps\common\starpoint gemini warlords\materialeditor.exe [SHA256: 4EEDABFEE289EE92EF5CC914927B2649F590542204E375165F7F2465432A02FC] [MD5: 9FA1290484C98CC7D2368966C01442BF] [Flags: 00010001.52746]
[U] d:\games\nexus mod manager\skyrimse\mods\virtualinstall\7952\meshes\dx\miniarmorscollection\underwear\ursinebarbarian\sse nif optimizer.exe [SHA256: ADA23D15E8B0F34E1B75384B85D641B9A90035CE9704E707ADBD1F351C3E20C5] [MD5: 322C9D270C6C787AB7EEA3B6073D7AD2] [Flags: 00000000.43248]
[U] d:\downloads\foldervisualizer.exe [SHA256: 93AE2948FEDD140CDDBF6CF9193F4B14ED3688CA47A8DA0208859659E4A0E84A] [MD5: 2073E3EA68C90D8414E15DA46EAE4A8E] [Flags: 00081001.52933]
[U] d:\utilities\aida64 extreme\kerneld.w9x [SHA256: 41E5FCD28062873BE20F28424A3C6965A150104131238FFE5255CDFBA40D7022] [MD5: F3304CA8349DB6D5D5F7822ACF32B6AE] [Flags: 00080011.28304]
[U] c:\users\kliebor\appdata\local\packages\microsoft.microsoftsudoku_8wekyb3d8bbwe\ac\microsoft\clr_v4.0_32\nativeimages\arkadium.ne8e35d38a#\f81cede1fcd46bdeeeea1e7bec89a8fd\arkadium.networkmanager.ni.dll [SHA256: 4B50CE3E0738E4ADFFB0FEAA23F4F38ED6B67CEC352AAD8134FD06FEC56672C7] [MD5: 00B49EFEE88A46DED71FC2342D109620] [Flags: 00000000.50069]
[U] d:\games\glyph\games\rift\live\rifterrorhandler_x64.exe [SHA256: 2C8B8FA078454A7B9F94DC8AF6DE4F72832DA27D97DFDA16A1CE94E15A56C0B6] [MD5: F00A6239C2B1F7D5FDDAFC3706B3BC78] [Flags: 00011000.50030]
[U] c:\users\kliebor\appdata\local\packages\microsoft.microsoftsudoku_8wekyb3d8bbwe\ac\microsoft\clr_v4.0_32\nativeimages\microsoft.a48aa8102#\3e7da7acbd2ade0d8710a8e94f9cf99e\microsoft.admediator.core.ni.dll [SHA256: DE409B0335A665220F438D5377120258F7C239F8B757C116F67EF586A65E63D3] [MD5: 008E5F2989194B1FC6C968081524FF14] [Flags: 00000000.50061]
[U] d:\games\steam\steamapps\common\starpoint gemini warlords\starpointgeminiwarlords.exe [SHA256: 31975162507043F476B276AD5070BC2148A8B51CCF6B4D35BBB086742D2F00DB] [MD5: B31F861DB7ABF51A22ABB763BEC08E93] [Flags: 00010001.52747]

Administrator Administrator
Administrator
Music
Nature

Re: Controlling WRData folder size - help needed

@kliebor, I've created a support case on your behalf with our Team so they can properly classify the files that are being monitored excessively.

 

Do let us know once you've worked with them to resolve this!

Gold VIP

Re: Controlling WRData folder size - help needed

Hi kliebor

 

This happens to us all and is most likely due to changes to certain files and/or executables when an application receives a patch or update...some of which happen silently so one would never know that they have occurred.

 

Whilst Webroot attempts to review and whitelist all file changes that occur daily it may well miss some and as a result we get some well known applications' files/exes being marked as undefined and therefore monitored.

 

The thing is that all monitored files are rechecked at each scan and once a file is determined to be good, i.e., whitelisted, the monitoring will stop. But what does not seem to happen is the removal of the journal file created by the monitoring process. I believe that they are supposed to be kept for a pre-determined period of time and then automatically removed/deleted but to be honest I have never seen that happen.

 

Hope that helps explain things a bit?

 

Regards, Baldrick

 

 

       Untitled-1.png


Webroot SecureAnywhere Complete Beta Tester v9.0.18.38, imaged by Macrium Reflect v7

Highlighted
Frequent Voice

Re: Controlling WRData folder size - help needed

Thanks alot, and I did submit a ticket before I posted that to support with the full log attached, I just put things here as well because I know sometimes it helps get attention.

New Member

Re: Controlling WRData folder size - help needed

So the "Solution" after 4 years is:

 

1) Open a support ticket - so I can manually try to whitelist something and waste my time due to the fact I am developer and the exes filling this up are probably the ones I am writing.

2) Uninstall - not an option as I am a business user who gets this pushed down by GPO

3) Manually trawl thru an 11MB text file manually cross referencing xxx with xxx.db?

 

Honestly; that's pretty shoddy really.

 

How about an automatic disk cleanup util added to the UI and protected by the normal "Do you know what you are doing?" Enter a Captcha and a bunch of disclaimers to cover yourselves and then everyone will be happy and this 17+ page epic can end.