cancel
Showing results for 
Search instead for 
Did you mean: 
New Voice

Re: Controlling WRData folder size - help needed

I actually just did a COMPLETE wipe of ALL browser stuff this morning. Curiously, I have not received the email with my password from the site yet. I know it has the correct email because the page has this message at the top: We have already had contact with: myemailaddresshere I have also received several other emails from the site about new badges in the last 10 minutes... I will try another browser clear and see if that helps.
Bronze VIP

Re: Controlling WRData folder size - help needed


@TheSQLGuru wrote:
I actually just did a COMPLETE wipe of ALL browser stuff this morning. Curiously, I have not received the email with my password from the site yet. I know it has the correct email because the page has this message at the top: We have already had contact with: myemailaddresshere I have also received several other emails from the site about new badges in the last 10 minutes... I will try another browser clear and see if that helps.

I will ping @LLiddell so she can get you setup with support from the back end! Smiley Wink

 


Daniel Bow.gif  “Truth is more of a stranger than fiction.” (Mark Twain)


 EPA.giforiginal (6).png   


original.png Microsoft® Windows Insider MVP - Windows Security beta_tester_transparent.png


Alienware 17R5 Laptop with the new i9-8950HK Processor Overclock-able to 5.0GHz - 2 Samsung 960 Pro PCIe NVMe M.2 512GB + 1 Samsung 860 Pro 512GB SSD's with 32GB of G.SKILL Ripjaws RAM and NVIDIA GTX 1080 GPU Overclocked. Windows 10 Pro for Workstations 1809 x64.

New Voice

Re: Controlling WRData folder size - help needed


@bjm_ wrote:

https://mysupport.webrootanywhere.com/supportwelcome.aspx


THAT linked worked, allowing me to create a ticket WITHOUT asking for a password (nor clearing my browser stuff). THANKS! I just uploaded a bunch of applications that are valid, mostly dealing with Microsoft SQL Server, 3rd party tools for that product, and the entire windows 10 SDK.
Administrator

Re: Controlling WRData folder size - help needed


@TheSQLGuru wrote:

@bjm_ wrote:

https://mysupport.webrootanywhere.com/supportwelcome.aspx


THAT linked worked, allowing me to create a ticket WITHOUT asking for a password (nor clearing my browser stuff). THANKS! I just uploaded a bunch of applications that are valid, mostly dealing with Microsoft SQL Server, 3rd party tools for that product, and the entire windows 10 SDK.

Are you all set now or do you still need help creating a ticket/getting a hold of support?

New Voice

Re: Controlling WRData folder size - help needed


@LLiddell wrote:

@TheSQLGuru wrote:

@bjm_ wrote:

https://mysupport.webrootanywhere.com/supportwelcome.aspx


THAT linked worked, allowing me to create a ticket WITHOUT asking for a password (nor clearing my browser stuff). THANKS! I just uploaded a bunch of applications that are valid, mostly dealing with Microsoft SQL Server, 3rd party tools for that product, and the entire windows 10 SDK.

Are you all set now or do you still need help creating a ticket/getting a hold of support?


I was able to create the ticket (199748) via this link someone provided: https://mysupport.webrootanywhere.com/supportwelcome.aspx Now when I go to one of the other pages that put me into the infinite loop password request cycle, I get a login screen that asks for login and password at the same time and I am able to log in and see my support ticket. So I guess I am good, although I have no idea why that looping happpened on 2 different browsers.
Administrator

Re: Controlling WRData folder size - help needed


@TheSQLGuru wrote:

@LLiddell wrote:

@TheSQLGuru wrote:

@bjm_ wrote:

https://mysupport.webrootanywhere.com/supportwelcome.aspx


THAT linked worked, allowing me to create a ticket WITHOUT asking for a password (nor clearing my browser stuff). THANKS! I just uploaded a bunch of applications that are valid, mostly dealing with Microsoft SQL Server, 3rd party tools for that product, and the entire windows 10 SDK.

Are you all set now or do you still need help creating a ticket/getting a hold of support?


I was able to create the ticket (199748) via this link someone provided: https://mysupport.webrootanywhere.com/supportwelcome.aspx Now when I go to one of the other pages that put me into the infinite loop password request cycle, I get a login screen that asks for login and password at the same time and I am able to log in and see my support ticket. So I guess I am good, although I have no idea why that looping happpened on 2 different browsers.

Looking at the ticket it seems one of our technicians is working on it. Expect to hear back from Sean Harlow here soon.