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Re: Controlling WRData folder size - help needed

The only reason Webroot isn't on 2 of my 3 PC's is that if you use either beta & or not common software WSA will monitor & log all changes, the major problem occurs if the program happens to either delete data or makes changes to your system the data folder can quickly become huge with huge bells on - The small size of the install file is made a mockery of when WSA is motoring a program that is totally benign & the data file can reach many GIG's in size & use up space far, far in excess of the most bloated traditional AV.

 

Today on my daughters PC WSA is monitoring for example the latest update to Spotify, a rare program? Actually it was on deny, which for me was the final straw with WSA & why I've written this post. And do Webroot really think uninstalling & reinstalling an AV is a reasonable solution to a growing data file, for the average user? - I've read all the arguments for and against a cloud based AV & I've finally decided the cons are far greater than the pro's - I've supported & defended WSA for some time over on Wilders while there was a Prevx / WSA section - For some users who have Office, & the basic programs that are common WSA is a good solution but if you use beta software or use programs that are not the most common it’s not a good solution.

 

 It's OK saying get support to whitelist your files but most people don't feel that their AV should require such major maintenance or have no idea there is the data folder or usually just wonder why C:\ is getting larger & larger - I no longer recommend WSA & have a cupboard full of unused licenses & have gone back to ESET SS.

 

Even relatively common programs such as ones from ‘Stardock’ & common ripping software for example don't get whitelisted - And I for one will be moving the last PC away from WSA, this isn't a rant but as a user of Prevx for some time & then WSA I'm moving back to ESET which is a fit & forget solution & frankly that’s what most of the people who use my services want. - The monitoring system may be at times WSA’s ace card but for some it’s a pain in the rear - Other may disagree with me & that's fine but this is my opinion.

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Re: Controlling WRData folder size - help needed

Hi Martians

 

Welcome (for what I suspect is a brief moment) to the Community Forums.

 

Thanks for sharing, and I am sorry that you have had a bad experience.  I certainly test & use many betas, and in fact am one of the first I suspect to update to new releases of apps, and in my own experience the WRDATA folder (which is what you are referring to) rarely exceeds 250MB, if that.  This is because apps that are unknown and that WSA decides to monitor are generally assessed and whitelisted in the Cloud fairly quickly, which then automatically changes them from 'Monitored' to 'Allowed' if good, of course, and then shortly after that WSA now cleans up the left over dbxxxx.db files related to the no longer monitored processes.

 

This is relatively new and as a result the incidence of large WRDATA folders is now much reduced, base don what we see about this in the Community Forums.  This is of course not full proof and there are instances where some apps are not whitelisted as quickly as would be ideal...and hence there are occurrences of what you have highlighted.

 

I have not requested whitelisting of apps via Support for sometime now, and even when I did it was just occasionally.

 

In the case of the latest Spotify version...I have check on my system and it is installed and it is not being monitored, and so is not causing me the issue you have mentioned.  That is not to say that you are incorrect re. what you say...but rather to point out that in many cases it is a one off event.

 

As you quite rightly point out "The monitoring system may be at times WSA’s ace card but for some its a pain in the rear - Other may disagree with me & that's fine but this is my opinion."...so again, thank yo for sharing...so that users can consider all aspects & views in the discussion...and then make their own mind up...as after all...it is all about what works for the individual.

 

Have a great weekend, and hope that some day you may change your mind and come back to WSA. Smiley Wink

 

Regards

 

 

 

Baldrick

       Untitled-1.png


Webroot SecureAnywhere Complete Beta Tester v9.0.24.37, imaged by Macrium Reflect v7.2

New Voice

Re: Controlling WRData folder size - help needed

Balders: The thread has peope in whose Data folder is over a GIG + in size:

 

Quote just one:

 

'In spite of Roy's whitelisting I still see my WRData .db files climb to a couple of GBs (currently WRData folder > 6GB) every couple of weeks. I can do a clean install every time, but it this hardly makes it a set and forget solution'

 

I admire your spirited defence of WSA, but for example 'Softmaker Suite' (an office suite) my daughter also has on had a SP today & is unlikely to get whitelisted (it never has been before in last 3 SP’s until I sent the files off) I use 'DB Power Amp' & associated programs, never did get whitelisted until I sent off the 'U's' - It is a major flaw in the AV, As I've installed WSA on quite a few systems (20 ish) the WSA folder on some have been huge - I maintain most people don't realise there is a even is a Data folder & as they don't image regularly have no idea how big C:\ is - I can’t be the only user who has ‘Stardock Window Blinds’ on, yet those remained unknown until a few weeks back when I send all my daughters unknowns off & frankly I have better things to do.

 

 What I will do is use WSA on this PC for one month from today & monitor in all honestly my WRData folder - Fair enough? ( I may be proven wrong?)

 

 

EDIT: Not a good start this PC has not has WSA on before & Spotify latest in on deny, this update has been rolled out over the last 2 weeks + (I'm not on the beta channel)  (Version: 0.9.11.27.g2b1a638c) 

 

Sat 19-07-2014 14:59:13.0999 Blocked process from accessing protected data: C:\Users\Paul\AppData\Roaming\Spotify\spotify.exe [Type: 1]
Sat 19-07-2014 14:59:56.0263 Determination flags modified: c:\users\paul\appdata\roaming\spotify\spotify.exe - MD5: 52FD61AFC3D2BF55226A7E5AC8C06673, Size: 6162488 bytes, Flags: 00240000 (Manually changed)
 

 

 

Neither can I paste into Textmaker, which is also on deny - (I only know from experience this is WSA stopping this function, others would probably would wonder what was happening & probably reinstall this program to no avail, as no warning has been given that or why cut & paste doesn't work (I've had several phone calls from users of WSA wondering why cut & paste don't work &  none assumed it was WSA) - This was the subject of a thread months ago yet still is an issue. (Manually changed)

 

Determination flags modified: c:\program files (x86)\softmaker office professional 2012\textmaker.exe - MD5: 2C97CD6F088D396034071268FB847DE7, Size: 15562288 bytes, Flags: 00000100 (Manually changed)

 

See the problems in ten minutes I have had with WSA, that just do not occur with other AV's, those are 2 issues those who no nothing about WSA or PC's in general would have problems with, try telling my mother-in-law or my neighbour /sister-in-law how to change settings in ‘Control Active Processes' ~

 

 

 

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Re: Controlling WRData folder size - help needed

Martians

 

My post was not to refute anything you stated or your view which you are completely entitled too...of course.  Nor was it to defend WSA...with 30+ million users worldwide it hardly needs defending.

 

It was to say that whilst what you say is true in some cases in the vast majority of cases most users have not experienced this issue in the past and that due to the changes made in recent releaseof WSA it is even less likely to happen today.

 

But as I said before, what you say is correct, if one suffers from the problem.  And even then the example of the latest Spotify...not happen for me as you have described it...so I am fortunate or you are unfortunate...it can be viewed from both aspects...and that is what my post was trying to do...not to disparage your view or experience.

 

If you felt that it did do that then please accept my apologies. Smiley Embarassed, as it was not my intent.

 

EDT:  Just checked my version of Spotify and it looks to be the same as yours...I have never been bothered by any issue with it such as described and have never requested whitelisting...so I cannot explain why you are experiencing the issue and I am not...but that is just my point, for some people WSA will not do the business but for many it will...otherwise Webroot would have cleaned up by now in the security app market.

 

Regards

 

 

Baldrick

       Untitled-1.png


Webroot SecureAnywhere Complete Beta Tester v9.0.24.37, imaged by Macrium Reflect v7.2

New Voice

Re: Controlling WRData folder size - help needed

This is not a personal attack on you Baldrick, if it seems like that I am very sorry !

 

It's just issues with WSA that were there 2 years ago are still around, I've had WSA on 10 mins & had to change 2 programs from deny, this should not still be happening, just as an example when ‘cut & paste’ don't work most users will have no idea why, some sort of warning should be given & a fix it option, this has been an issue for 2 years or more.

 

BTW Spotify was on deny on 2 PC's in this house not just one, my daughter did not know why her playlists would not work, I guessed it was WSA.

 

It's no good me ditching WSA & getting a heap of others to do the same without saying why I think, WSA has some great advantages, I'm not here to troll, I'm actually interested in getting some things in WSA fixed.

 

Gold VIP

Re: Controlling WRData folder size - help needed

Certainly did not take it as such, Martians, but thanks for caring in case I did. Smiley Happy

 

I have no issue with what you say other than it needs to be put into context...otherwise many might think that it is a general issue...which, in my experience, it was once but no longer is...that is all.

 

I will not be patronsing and suggest that you contact the Support Team about it...I am sure that you have in two years of sufferng with the problem...so as you say most likely WSA is not for you and you will be better off/happier with Eset or another equally robust solution.

 

Either way I wish you well, and hope that what ever you eventually decide it turns out to be the best for you.

 

Regards

 

 

Baldrick

       Untitled-1.png


Webroot SecureAnywhere Complete Beta Tester v9.0.24.37, imaged by Macrium Reflect v7.2

New Voice

Re: Controlling WRData folder size - help needed

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Re: Controlling WRData folder size - help needed

Hi Martians and Welcome to the Webroot Community!

 

WSA is very protective of your system and I/we have no problems as the outdated rollback files was fix as I said in this thread on the first page: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Controlling-WRData-folder-size-help...

 

Daniel

Re: Controlling WRData folder size - help needed

Also you can't compare WSA with any other AV's as it's completely new technology and it's the future and sorry but it's here now! Do you know there are over 120,000 new malware released dally and the other AV's how are they going to keep up with the WIN Cloud? Definitions? You could be infected already but with WSA it can rollback to the pre-infection state see this simple video: https://community.webroot.com/t5/Webroot-Education/What-Happens-if-Webroot-quot-Misses-quot-a-Virus/... and it can also rollback CrytoLocker and if you have an hour watch this informative video: https://www.brighttalk.com/webcast/8241/95617

 

Daniel Smiley Wink

 

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Popular Voice

Re: Controlling WRData folder size - help needed

I have been in this thread before. I had gone through a whitelist process and reinstall then, and some reinstalls since.

Does the auto-cleanup keep 1 month data? I notice my oldest .db file is a month old.

But it does get to 6GB in that time! Not that space is an issue for me, though it would lengthen imaging times.

So I guess I also deserve that badge for running a lot of cool, obscure programs :-)