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Frequent Voice

Re: Controlling WRData folder size - help needed

Thanks TripleHelix but this is not good enough and shouldn't be for Webroot either. Having to periodically contact support to free up one's (unexpectedly and with no warning) full hard disk of several gigabytes is not sensible. The software should never allow that to happen for so many reasons.

Community Leader

Re: Controlling WRData folder size - help needed

Hi ,

 

My WRData Folder was 1.5 Gb .

 

i search for clear it , but do not find Good information then i force reinstall for clear it . Smiley Sad

 

Amir

----------------------------------------------------
Security Softwares &
Antivirus Business & Market Analyzer

Write more than 4000 Topics about AntiVirus on my Blog ( Persian Language ) : www.disna.ir

( near 400 topics about Webroot Co. & AVs )

Do you know Where is Durantash ?

Community Leader

Re: Controlling WRData folder size - help needed

Hi Amir,

 

Sounds like you need to Submit a Support Ticket and get your files whitelisted as you probably have to many files being Monitored. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingPr... also after Support marks your files Good in the Cloud and let you know and ask you to do a scan then you can delete the db.numbers.db files I posted here: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Controlling-WRData-folder-size-help...

 

Thanks,

 

Daniel Smiley Wink

Community Leader

Re: Controlling WRData folder size - help needed

Thank you Dear Daniel ,

 

Smiley Very Happy i deleted files ( reinstall Webroot )  . next time i will send support ticket . Smiley Wink

----------------------------------------------------
Security Softwares &
Antivirus Business & Market Analyzer

Write more than 4000 Topics about AntiVirus on my Blog ( Persian Language ) : www.disna.ir

( near 400 topics about Webroot Co. & AVs )

Do you know Where is Durantash ?

Community Leader

Re: Controlling WRData folder size - help needed


@durantash wrote:

Thank you Dear Daniel ,

 

Smiley Very Happy i deleted files ( reinstall Webroot )  . next time i will send support ticket . Smiley Wink


You should still contact Support to get them Whitelisted or it will GROW again! Smiley Tongue

Community Leader

Re: Controlling WRData folder size - help needed

Thank you Dear Daniel ,

 

now i send support ticket .

 

Best Regards ,

Amir

 

----------------------------------------------------
Security Softwares &
Antivirus Business & Market Analyzer

Write more than 4000 Topics about AntiVirus on my Blog ( Persian Language ) : www.disna.ir

( near 400 topics about Webroot Co. & AVs )

Do you know Where is Durantash ?

Community Leader

New Member

Re: Controlling WRData folder size - help needed

Well I'm new here and after reading the entire thread I can say hands down that my WRData folder has exceeded the size record by far at a whopping 56.2GB.

I game a lot, and I mean a LOT, like 12-16 hours a day 4-6 days a week usually. I also like to mod my games, such as Fallout 3 and Skyrim. I noticed that on days when I mod games or play unmodded games that have a massive memory footprint like Titanfall, the free space on my C: partition drops like a rock. Last night for example I was "trying" to mod Fallout New Vegas, and when I say "trying" I mean the only reason I was unable to successfully mod my game was because after getting one mod installed successfully I went on to try and install a second mod and lo and behold I get an error from the mod manager saying "There is insufficient space on the C: drive to continue the operation, please free up some space and then try re-installing the mod", the C: drive is where the mod manager defaults to for the location of the Temp folder which it uses while it unpacks the mod before installing it. So after getting this error and seeing just how full my HDD was I went and checked my WRData folder and, oh would you look at that, while trying to install a mod whose total size once unpacked and installed is only 300MB the .db file generated while monitoring the unpacking and installation process of this tiny mod is 17GB... I'd say that more than qualifies as overboard, especially when I've specifically set all processes, files, and executables that are even remotely related to the mod manager and all of it's components to be allowed by webroot

 

I mean I wouldn't consider this much of an issue if my C: partition wasn't just 150GB of a 500GB internal HDD, honestly if there is a way to tell the Webroot software to save the WRData folder and it's contents to a different drive that would be the best workaround I can think of, I mean I have 12TB's of HDD space total hooked up to my PC atm and if it saves me the hassle of having to do a clean uninstall, re-install, and redoing the settings from scratch I honestly wouldn't mind just dedicating one of my 3TB external HDD's to solely housing the ludicrously oversized .db files.

 

Here's a little screenshot of how it looks for me

 

Spoiler
WRData db files.jpg

Thanks in advance,

Noah Galaska

 

Edit: I just completed the clean uninstall, deleting the WRData folder, restart, and fresh re-install. Hopefully this will fix my issue.

Re: Controlling WRData folder size - help needed

@ngalaska  Have you contacted Webroot Support to get your unknown files whitelisted? If not it will grow again so it would be best to do so!

 

Thanks,

 

Daniel Smiley Wink

Popular Voice

Re: Controlling WRData folder size - help needed

Yes that must be the record! I have just checked my Win 8.1 and 7 laptops, and WRData sizes are 7.82GB and 13.9GB respectively - about 7.5% of my total data- hardly a 'small footprint'. Daniel - to be honest I ahave been through at least dozen rounds of raising a ticket / whitelisting and I think I am at the point now where I willl just reinstall. I am disappointed this issue has not been resolved by now as I would like to like WSA, but it is an annoyance (along with having to 'Allow' Chrome in Identity Protection / Application Protection for it to load but that is OT and another story!) and calls into question my renewal.
Frequent Voice

Re: Controlling WRData folder size - help needed

Re-installing won't help much, either. WRData size will grow again when you start using updated (=no longer whitelisted) versions of the same "unknown" applications/games. You will still have to contact support then to whitelist them. It doesn't make sense so I have to assume either Webroot doesn't really care much about eating users' hard disk space, or WSA requires a major rewrite to finally get rid of this serious issue. Still, some communication from Webroot would be appreciated...