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Firefox shuts password manager down again

What do we need to do to get password manager signed and approved by Firefox

12 REPLIES
Gold VIP

Re: Firefox shuts password manager down again

Hi brithael49

 

Welcome to the Community Forums.

 

There is nothing that we Community members/users can do. I believe that this is a 'Work in Progress' item with the Support Team. We just need to be patient.

 

Regards, Baldrick

       Untitled-1.png


Webroot SecureAnywhere Complete Beta Tester v9.0.24.37, imaged by Macrium Reflect v7.2

New Voice

Re: Firefox shuts password manager down again

Affecting me today after upgrading to Firefox 43.0.1

 

Why does this continue to happen?  It's very annoying.  Can you work with Firefox to keep your signatures valid?

 

James

Gold VIP

Re: Firefox shuts password manager down again

Hi extremist

 

Appreciate your frustration...many share it but often it is not just one sided but rather requires all parties involved to co-operate...what we do not know is the current position and where the potential 'block' is.

 

I am wondering if our most revered Community Manager @nic might be able to update us on the Webroot view of the situation?

 

Regards, Baldrick

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Webroot SecureAnywhere Complete Beta Tester v9.0.24.37, imaged by Macrium Reflect v7.2

Retired Webrooter
Retired Webrooter

Re: Firefox shuts password manager down again

As far as I know they should be signed - if you're still having problems with it please contact support so they can investigate and get the situation escalated if need be.
Gold VIP

Re: Firefox shuts password manager down again

As ever, Nic, your update is much appreciated.

 

Regards, Baldrick

       Untitled-1.png


Webroot SecureAnywhere Complete Beta Tester v9.0.24.37, imaged by Macrium Reflect v7.2

Re: Firefox shuts password manager down again

They are fine here with a clean reinstall of WSA!

 

2015-12-18_15-16-34.jpg

 

Please follow the steps closely!

 

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again

Please let us know if that resolves your issue?

 

Thanks,

 

Daniel Smiley Wink

New Voice

Re: Firefox shuts password manager down again

Wow that's a pain in the rear, but I suppose if that's the only way, I'll try it.

 

James

Re: Firefox shuts password manager down again


@extremist wrote:

Wow that's a pain in the rear, but I suppose if that's the only way, I'll try it.

 

James


It's simple with WSA as it only takes a few minutes as it's very small! 800kb

 

Daniel Smiley Wink

New Voice

Re: Firefox shuts password manager down again

Uninstalled.

Rebooted.

Installed - Got an error during install (Windows 10 said Webroot stopped working - looking for a solution).

 

Tried installing again and it brought up the Webroot interface ?

 

Told it to scan my system and it appears to be working.

 

Password manager plug-in worked in Firefox and IE.

 

Then I saw that there was a new toolbar fix in this post:

https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/Firefox-43-64-bit-and-WPM/m-p/23267...

 

I guess I didn't have to uninstall/reinstall?

 

Oh well, it's working now.

 

Thanks.

James