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Hack, malware or keystroke logging

I might have been hacked. I might have malware and I might have keystroke logging.

I just bought webroot Internet Security Complete.

I hired Best Buy to scan and clean my other MacBook.

I loaded Webroot onto another MacBook, so I could do some work.

Is this a big mistake? Because the hacker might be able to see how I logged into this program? and see how it was loaded?

My goal was to secure this computer and get work done, while I am waiting for my other computer.

6 REPLIES
Bronze VIP

Re: Hack, malware or keystroke logging

Hello and Welcome to the Webroot Community!

 

To get a free security check by Webroot Support Please Submit a Support Ticket and tell them you are using a Mac and they will check to make sure you are secure and safe! Smiley Wink I will ping three of our Mac experts @Ssherjj @ProTruckDriver @MacDaddy385 and maybe they can add more info! Also here is the WSA Mac User Guide: https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#WSAMacUserGuide/MacUserG...

 

Thanks,

 


Daniel Bow.gif  “Truth is more of a stranger than fiction.” (Mark Twain)


 EPA.giforiginal (6).png   


original.png Microsoft® Windows Insider MVP - Windows Security beta_tester_transparent.png


Alienware 17R5 Laptop with the new i9-8950HK Processor Overclock-able to 5.0GHz - 2 Samsung 960 Pro PCIe NVMe M.2 512GB + 1 Samsung 860 Pro 512GB SSD's with 32GB of G.SKILL Ripjaws RAM and NVIDIA GTX 1080 GPU Overclocked. Windows 10 Pro for Workstations 1809 x64.

Gold VIP

Re: Hack, malware or keystroke logging

Hello @TiredOne,

 

Welcome to the Webroot Community Forum,

 

I think if you are having doubts of being protected by Webroot please Submit that Support Ticket as @TripleHelix has advised for peace of mine and they will gladly check your Mac out for any issues. I am running Mac and Webroot protects me from Keyloggers. You could also check in your Launchpad and open Activity Monitor and see if you see anything running that you are not aware of. Make sure you check your Preferences and see that you are locked down in Security & Privacy.

 

Please have a look at the Advanced Setting here https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ShieldingYourMac/Changin...

 

2018-07-23_20-06-48.png2018-07-23_20-06-25.png

 

Hope this helps?

 

 


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & (VM:14) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8) Beta Tester,Windows Insider Builds
Bronze VIP

Re: Hack, malware or keystroke logging

@Ssherjj I don't see any info if the Mac version has Identity Shield like with the PC version so can you add if there is?

 

From the PC version!

 

2018-07-23_20-26-04.png

 

 

Thanks,

 


Daniel Bow.gif  “Truth is more of a stranger than fiction.” (Mark Twain)


 EPA.giforiginal (6).png   


original.png Microsoft® Windows Insider MVP - Windows Security beta_tester_transparent.png


Alienware 17R5 Laptop with the new i9-8950HK Processor Overclock-able to 5.0GHz - 2 Samsung 960 Pro PCIe NVMe M.2 512GB + 1 Samsung 860 Pro 512GB SSD's with 32GB of G.SKILL Ripjaws RAM and NVIDIA GTX 1080 GPU Overclocked. Windows 10 Pro for Workstations 1809 x64.

Gold VIP

Re: Hack, malware or keystroke logging


@TripleHelix wrote:

@Ssherjj I don't see any info if the Mac version has Identity Shield like with the PC version so can you add if there is?

 

From the PC version!

 

2018-07-23_20-26-04.png

 

 

Thanks,


Hi Daniel,

 

The Mac is different and we don't have this keylogging listed in our GUI:

2018-07-23_20-06-25.png

2018-07-23_21-07-39.png2018-07-23_21-10-15.png

When "Pause Secure Keyboard Entry" is paused then Webroot will not be able to secure keystrokes against keylogging software.. Many Webroot Mac users have issues with examples like "Adobe" or "Photoshop" suppressing the dictation of these programs. So Webroot Support tells Mac Users to "Pause Secure Keyboard

Entry".

 

I have not had to pause this on my Mac. Smiley Wink

 


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & (VM:14) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8) Beta Tester,Windows Insider Builds
Bronze VIP

Re: Hack, malware or keystroke logging


@Ssherjj wrote:

@TripleHelix wrote:

@Ssherjj I don't see any info if the Mac version has Identity Shield like with the PC version so can you add if there is?

 

From the PC version!

 

2018-07-23_20-26-04.png

 

 

Thanks,


Hi Daniel,

 

The Mac is different and we don't have this keylogging listed in our GUI:

2018-07-23_20-06-25.png

2018-07-23_21-07-39.png2018-07-23_21-10-15.png

When "Pause Secure Keyboard Entry" is paused then Webroot will not be able to secure keystrokes against keylogging software.. Many Webroot Mac users have issues with examples like "Adobe" or "Photoshop" suppressing the dictation of these programs. So Webroot Support tells Mac Users to "Pause Secure Keyboard

Entry".

 

I have not had to pause this on my Mac. Smiley Wink

 


Okay and thanks for the info and noted for future reference! Smiley Wink

 


Daniel Bow.gif  “Truth is more of a stranger than fiction.” (Mark Twain)


 EPA.giforiginal (6).png   


original.png Microsoft® Windows Insider MVP - Windows Security beta_tester_transparent.png


Alienware 17R5 Laptop with the new i9-8950HK Processor Overclock-able to 5.0GHz - 2 Samsung 960 Pro PCIe NVMe M.2 512GB + 1 Samsung 860 Pro 512GB SSD's with 32GB of G.SKILL Ripjaws RAM and NVIDIA GTX 1080 GPU Overclocked. Windows 10 Pro for Workstations 1809 x64.

Gold VIP

Re: Hack, malware or keystroke logging


@TripleHelix wrote:

@Ssherjj wrote:

@TripleHelix wrote:

@Ssherjj I don't see any info if the Mac version has Identity Shield like with the PC version so can you add if there is?

 

From the PC version!

 

2018-07-23_20-26-04.png

 

 

Thanks,


Hi Daniel,

 

The Mac is different and we don't have this keylogging listed in our GUI:

2018-07-23_20-06-25.png

2018-07-23_21-07-39.png2018-07-23_21-10-15.png

When "Pause Secure Keyboard Entry" is paused then Webroot will not be able to secure keystrokes against keylogging software.. Many Webroot Mac users have issues with examples like "Adobe" or "Photoshop" suppressing the dictation of these programs. So Webroot Support tells Mac Users to "Pause Secure Keyboard

Entry".

 

I have not had to pause this on my Mac. Smiley Wink

 


Okay and thanks for the info and noted for future reference! Smiley Wink


Certainly Daniel! Happy I could oblige! Smiley Very Happy


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & (VM:14) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8) Beta Tester,Windows Insider Builds