How do I get get a program called "Mind Spark" off my computer
How do I get a program called "Mind Spark" out of my computer and prevent it from reinfecting my registry.
Userlevel 7
Hi cmonach
Welcome to the Community Forums.
As I suspect you already know Mind Spark is a marketing company that focuses on interactive advertising, and whilst it appears to be a legitimate business to some it actions resembles the behaviour of a non-malware program we commonly refer to as a PUA or Potential Unwanted Application.
These are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
Whilst WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. And in the case of Mind Spark as whether or not it can be classed as a PUA is marginal I suspect that WSA will not remove it.
A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
From the research I have done Mind Spark themselves provide information on how to uninstall their own toolbars, etc. You can find this information here.
If you have trouble with this/it does not work for you and you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Hope that helps?
Regards, Baldrick
Welcome to the Community Forums.
As I suspect you already know Mind Spark is a marketing company that focuses on interactive advertising, and whilst it appears to be a legitimate business to some it actions resembles the behaviour of a non-malware program we commonly refer to as a PUA or Potential Unwanted Application.
These are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
Whilst WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. And in the case of Mind Spark as whether or not it can be classed as a PUA is marginal I suspect that WSA will not remove it.
A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
From the research I have done Mind Spark themselves provide information on how to uninstall their own toolbars, etc. You can find this information here.
If you have trouble with this/it does not work for you and you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Hope that helps?
Regards, Baldrick
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