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How do I unlock my tablet?

  • 26 November 2016
  • 1 reply
  • 42 views

I have a Samsung tablet and Its not accepting the unlock screen pattern I selected.  How do I reset it?
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Best answer by Ssherjj 26 November 2016, 18:15

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Userlevel 7
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Hello P1Albert,
 
Welcome to the Webroot Community,
 
 
In this situation, unfortunately this is the lock screen is behaving as designed.  This issue is explained in depth in this article
 
But please read this Android User Guide to try to unlock your device from the Online Account Console.
 
If this does not help then my advice would be to do a hard reset on the device. Information here might help: https://7labs.heypub.com/mobile/android/unlock-reset-password-android.html
 
Also you could Contact Webroot Support and they might be able to asist you. http://www.webroot.com/us/en/company/contact-us
 
Webroot Support is a free service with your Webroot subscription.
 
Hope this helps somewhat?

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