Welcome to the Community Forum,
First, let's make sure you're following these instructions for installing Webroot SecureAnywhere Internet Security Complete on an iPad:
To download the SecureWeb app:
If these were the instructions you were using before, and you're still encountering an issue, it's possible the issue could be related to the permissions granted to your account. To check your account permissions, sign into http://my.webrootanywhere.com, click your email address at the top right of the console, click Manage Users, and click the little person with the pencil icon on the right side of the screen. Ensure that all of the values for your user are set to either Access or Admin level and that there are checks in the Passwords and Passwords Services boxes. If anything is not set to that level and cannot be changed or a box is not checked and the value cannot be changed, please let us know.
You can also see Password Manager in Webroot SecureWeb.
IIf you are still having issues then you can submit a Support Ticket and they can look into this for you free of charge woith an active subscription.
Microsoft® Windows Insider MVP - Windows Security
Good Day. I am having a similar problem with logging into Password Manager from my IPHONE and IPAD. I have a WEBROOT Secure Anywhere liscence and have activated password manager on my IMAC. I have downloaded the WEBROOT app on both my IPHONE and IPAD, but when I attempt to login to the Password Managerment with the correct e-mail and password, the login continues without finalising - also I recieve no error message. I have checked the Access and Admin privilages on my account and all are either set to Admin or Access.
Grateful for help.