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Mac user, scan failed message every time? I'm not expired.Cant find my webroot version.website sucks

  • 17 September 2016
  • 1 reply
  • 130 views
M
Mac user,
I get a scan failed message every time- it didnt used to do that?
I'm not expired.
Cant find my webroot 'version' on the website...
I have looked everywhere, in my account, and all the other options, etc...
webroot webiste is not helpful at all- I cannot find anything helpful at all.
I just wastes my time going in circles on this website - getting no where.
and tech support is closed on Saturdays??? really!
thanks for any help. ML
 
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Best answer by ProTruckDriver 17 September 2016, 22:52

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ProTruckDriver
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Userlevel 7
Hello missyl, Welcome to the Webroot Community Forum. :D
 
Would you want to try a uninstall/reinstall of Webroot? if so please follow below:
 
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.  
  2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.  
  3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]  
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears.  Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.  
Reinstall Webroot
 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.

To install the software:
 
  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder. [img]https://uploads-us-west-2.insided.com/webroot-en/attachment/20009i5A795A42A96979B5.png[/img]  
  4. In the first activation window, enter your keycode and click Activate.
If this does not resolve your problem then you can Submit a Support Ticket free of charge and they will look into this for you.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 

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