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Microsoft reinstalled Windows 10 on my computer. I download webroot. How do I do a scan.

  • 31 January 2016
  • 1 reply
  • 29 views
B
Rank
I can't do a scan after Microsoft reinstalled Windows 10.

1 reply

Ssherjj
Rank
Userlevel 7
Badge +62
Hello bobj2361,
 
Welcome to the Webroot Community,
 
I am sorry to hear you are having issues.
 
Would you please try a uninstall/clean install of Webroot? If Webroot isn't scanning.
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks!
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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